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  • SpirantCrayon22
    Original poster 1675 posts

    I have all of the Berserker items except the Raider tattoos via the pre-order/Ultimate thing. I didn't know Raider tattoos were part of that set so only started buying those that appeared in Reda's shop quite recently. Now the whole set is in the Helix store and it's something I'd consider buying to complete the collection that I have . . .

    . . . BUT . . .

    . . . the game states that I own 3 items, not 22, so the discount is only 23% rather than . . . whatever it should be. Ninety-something per cent.

    Is there a fix coming in the next 4 1/2 days or is there a workaround?

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  • Ubi-Borealis
    Ubisoft Support Staff 5943 posts
    Best Answer

    Hello again!

    I apologise for the double post. We've just received an update from the dedicated teams regarding this issue. A fix for the Berserker Theme Pack not showing as owned in the Animus Store is due to be deployed in TU 1.5.2, which will be released May 24th 2022. You can read the patch notes for this update here!

    Berserker pack isn't marked as owned in the Animus Store if acquired by owning the Ultimate Edition.


    If you notice the Berserker pack still isn't marked as owned in the Animus Store following the release of TU 1.5.2, please don't hesitate to share an update with us within this thread so we can look into this further.

    Thanks! 😊

    Official Response
  • SteveZ_Pun
    355 posts

    @spirantcrayon22
    I can buy the complete pack, not one item is listed as owned....Also have the Preorder/Ultimate Version but on PC.
    But no i own no Tattoos, funny they sell it extra, should be in the Pack. Again shows me how Ubisoft behave...

  • Ubi-Borealis
    Ubisoft Support Staff 5943 posts

    Hello there @SpirantCrayon22 & @SteveZ_Pun,

    I'm sorry to hear that you've encountered some trouble with the Berserker Theme Pack within the Animus Store. Thank you for taking the time to share your reports with us.

    I understand that you both originally own the Berserker Pack from owning the Ultimate Edition version of the game. I've passed your reports along to the dedicated teams so they can take a closer look at why this Pack is showing as available to purchase in your Animus Stores.

    @SpirantCrayon22 - You mention that the game states that you own 3 of the items. Do these happen to be the Raider tattoos? I'm wondering if this has something to do with how the items were acquired in-game. Knowing if the game registers the items you purchased from Reda as "Owed" could be useful information.

    @SteveZ_Pun - The Raider Tattoo set was available as a bonus for players who ordered the "Eivor the Wolf-Kissed" figurine, and was not included with the Ultimate Edition of the game. I apologise for any confusion caused by this.

    Thanks! 😊

    Official Response
  • SpirantCrayon22
    Original poster 1675 posts

    @ubi-borealis

    Yes, I already said the items were tattoos and probably wrote that it was connected as you state (seems pretty clear). This is about the only item where I have a genuine interest in the possibility of spending real money - well, until Reda gets improved when the base chance increases. So, I am interested if it'll get fixed. If not, can you can give me the Helix Credits needed for the pack (those I'm missing, not the whole thing)? I'd then go and buy it.

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @SpirantCrayon22, thanks for taking time and getting back to us!

    I can confirm that @Ubi-Borealis has forwarded the information you've provided to our development team already, therefore if we will have any updates on this, details will be posted here, in our official forums, so keep an eye and apologies about the inconvenience this may cause for the time being.

    If you do happen to have any further questions or run into any other difficulties, do not hesitate and drop us a message at any time!

    Official Response
  • SpirantCrayon22
    Original poster 1675 posts

    @ubi-karl

    Thanks. Just one thing - if this gets fixed would you guys honour the discount at a later date? After all, it's a bug preventing me from accessing the discount.

  • Ubi-Oxavo
    Ubisoft Support Staff 683 posts

    Hello @spirantcrayon22 and sorry for not getting back to you sooner. As of of now, we don't have any updates regarding the discount therefore we can not confirm that now.

    We appreciate your patience and apologize for any inconvenience. Please let us know if you have any additional questions.

    Official Response
  • SpirantCrayon22
    Original poster 1675 posts

    @ubi-oxavo

    I have to say that's a poor response. It's not timely and is not remotely reassuring. "Here's a discount that doesn't apply to you because reasons. Our reasons but there's nothing you can do about it and nothing we're going to do about it."

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @SpirantCrayon22, thanks for getting back to us there.

    I do understand that the issue itself is regarding game not recognizing the content you own and therefore offering incorrect discount, meaning that one way to resolve it is to make sure that correct content is identified and discount % corresponds accordingly. Nevertheless, this isn't something we're able to confirm as far as resolution is concerned, as we're still awaiting for further details from our team.

    Apologies if the response is not a satisfactory one and we will try to keep you updated as soon as we hear more.

    Until then, should you have any further queries, let us know!

    Official Response
  • SpirantCrayon22
    Original poster 1675 posts

    @ubi-karl

    An alternative is to provide me with enough Helix credits to buy the pack. Thank you, by the way, for acknowledging that the responses might be unsatisfactory.

  • Ubi-Oxavo
    Ubisoft Support Staff 683 posts

    Hello @SpirantCrayon22 and thanks for your response.

    We have not received yet any updates from the relevant department and therefore can not confirm anything as of now.
    This is an issue we are aware of and the development team currently have under investigation. We'll share more information as soon as we have it. 

    Feel free to contact us anytime.


    Official Response
  • SpirantCrayon22
    Original poster 1675 posts

    @Ubi-Oxavo @Ubi-Karl @Ubi-Borealis

    Hello again

    I see the Berserker pack is again in the Helix shop as an exclusive and it remains the case that I'd have to pay for most of it again. It still only recognises that I have 3 items, the tattoos I got from Reda's Rubbish. Now, as mentioned, because I own nearly all of it I'd consider buying the rest but obviously not at the cost listed. Is anything going to be done in the next few days?

    By contrast the Mystical set looks like it's showing the correct number of items owned.

  • Ubi_Plush
    Ubisoft Support Staff 364 posts

    @spirantcrayon22

    Your information has been sent to the game team along with similar reports from other players. Unfortunately, I do not have a new update regarding the team's progress on this issue. I understand this has been an ongoing frustration, but I want to assure you we'll update this thread as soon as new information is available.

    Official Response
  • Et4hiel
    107 posts

    Hello @ubi_plush,

    Any updates regarding this problem?

  • SpirantCrayon22
    Original poster 1675 posts

    still the same issue, I can get the Mystical at 91% off as I own 20/24 but the Berserker one is still 3/24 not 22/24

    reiterating a suggested solution - give me a code for the Helix credits necessary, job done

  • Ubi-Auron
    Ubisoft Support Staff 140 posts

    Hi @Et4hiel ! Could you please confirm if you're also experiencing the same issue? Do you own the Ultimate Edition as well?

    Thanks for the message @spirantcrayon22 - we're still waiting for updates as our team is investigating this. Once again I'm sorry for the long wait, however I can assure you this is being looked into!

    Official Response
  • SpirantCrayon22
    Original poster 1675 posts

    @ubi-auron

    Timely would be good, it's the second time I've missed the opportunity to get the remaining items.

    As noted, though, if you give me Helix Credits or a code to get them from the shop then I'll be happy.

  • Et4hiel
    107 posts

    Hello @ubi-auron,

    Regarding Berserker pack I can confirm exactly the same, I own an Ulti Edition and almost entire pack (tattoos excluding) but "system" shows that I own only 1/24 pieces (I bought one piece by mistake and Reda took my opals despite having already this item).

    HF

  • Ubi-Mushy
    Ubisoft Support Staff 802 posts

    @spirantcrayon22 Any compensation would be up to the development team. I apologize that I can't provide any such resolution at this time.

    @Et4hiel Sorry to hear you're also affected by this issue. Please keep an eye on this forum for further updates.

    Official Response
  • SpirantCrayon22
    Original poster 1675 posts

    Same thing different day, only 3/24 showing in the shop. Presumably no intention of fixing it, right?

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