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  • AeonValkyrie
    Original poster 1 posts

    Hey, so I've been playing Ubisoft titles for quite some time, and I've had a long history of issues with certain services and things of that sort. Most of which, have been solved from my own googling and tinkering. This, however, is something that is completely and totally unique to Ubisoft. Why is it, that ONLY when Ubisoft Connect and ANY subsequent game run that is ajoined to it, always has an audio stutter? Before anyone asks, or just dives straight in to explaining what I'm doing wrong, please understand, I've never experienced an issue with ANY other company and their subsequent launcher. A small idea of what happens: When I load Ubisoft Connect, any time I move the mouse over any text or an interactable button, the audio with stop until I leave the mouse alone. If I tab out of Connect, or the game associated with it, the sound returns to pristine condition. This happens in literally every single Ubisoft game I own. I've probably seen somewhere in the ball park of 2500+ threads related to this, and read probably close to 500+ of them. Nobody has the same answers, and nobody has gotten a real fix from a dev or support member to date. I sit here incredibly frustrated, but in the spirit of trying to get this fixed I turn to you here @ubi support team. Why does Ubisoft Connect even affect my sound in the first place when literally nobody else's launcher does? And why is it that the issue, to my knowledge being purely just conflicting audio, can't be just turned off in the Connect menu system. I don't really know what sounds the launcher is supposed to make, but the only sound it needs is silence.

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  • ubi-smash
    Ubisoft Support Staff 1693 posts

    Hello @aeonvalkyrie, and I welcome you to the forums! First off, let me apologize for the overall difficulties and frustration this behavior has been that you are encountering with Ubisoft Connect. There are a few steps that I can offer to try and help remedy this, but if you have exhausted other efforts here on the forums, I would like to ask if you could help us take a closer look into this with you by creating a support ticket and including your system files with your case. This information will give us a more in-depth look into what might be causing the issue and share it with the relevant team to review.

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