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  • Frazen.LVG
    Original poster 2 posts

    Dear Ubisoft,
    I am texting for my friend that has problem with 2-step verification in general. Problem is that it says that his number cannot be connected to the ubisoft and we have few options that it can be. Option number one is that he used it for an another account but he dont know about it or the last option is that it is some sort of issue on your Side.

    Many thanks for your reply.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • ubi-smash
    Ubisoft Support Staff 1778 posts

    Hiya @frazen-lvg! Thanks for reaching out to us here on the forums for your friend. We can check this out with them, but it will need to be done one on one. To do this, they will need to contact us here or directly through our Live Chat service when this is available. Alternatively, they can also send us a private message on our social media support page on Twitter or Facebook. Just make sure that they provide their account information, and we will get to them as soon as we can. Please keep us posted if you or your friend has any questions. 🙂

    Official Response
  • Lie-nus
    190 posts

    @ubi-smash I have the same issue, and when I contacted Live Chat, the rep walked me through some steps that failed. Case #16012246 if you were wondering.

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