2-Step verification0 Likes/3 Replies/11090 ViewsOriginal poster Frazen.LVG 2 posts
I am texting for my friend that has problem with 2-step verification in general. Problem is that it says that his number cannot be connected to the ubisoft and we have few options that it can be. Option number one is that he used it for an another account but he dont know about it or the last option is that it is some sort of issue on your Side.
Many thanks for your reply.
Ubisoft Support Staff ubi-smash 1778 posts
Hiya @frazen-lvg! Thanks for reaching out to us here on the forums for your friend. We can check this out with them, but it will need to be done one on one. To do this, they will need to contact us here or directly through our Live Chat service when this is available. Alternatively, they can also send us a private message on our social media support page on Twitter or Facebook. Just make sure that they provide their account information, and we will get to them as soon as we can. Please keep us posted if you or your friend has any questions.