UNSOLVED Connected Xbox Gamepass to wrong ubisoft account0 Likes/3 Replies/95 ViewsOriginal poster ToastTophus 1 posts
So about two days ago i tried to get extraction because i saw it was on gamepass now, having clicked the link to play the game, i realized that i accidentally linked it to the wrong account. ( i have two, one of which i dont use ), after having been bewildered as to how i had forgotten i have two accounts, without realizing that the game was on there i started a request to delete said account, but after having realized it ( like right now ) i cancled the request just to fine the game library empty, so now i dont have access to the game at all, on an account i dont want/use, and gamepass says i already redeemed it. If anybody could help i would greatly appreciate it as i just wanna play this game with my friends after this all transpiring.
Ubisoft Support Staff Ubi-Froggard 2211 posts
I'm sorry to hear that you linked it to the wrong account and can't relink it to the correct one. We'll need you to contact us from the account it was linked to on one of the options below so we can look into transferring it for you.
Live Chat (when available)
Twitter Direct Message
Facebook Private Message
We'll of course need to verify your account ownership first of all when you do, and you'll also need to provide the account details for the account you do want it on.