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  • KetoRay
    Original poster 2 posts

    I've got a almost full black screen which doesn't respond to input when I claimed my season rewards and go back to the season screen to press x for tracking all activities. The only solution is to shut the game down via taskmamager and restart is but the same problem persists.

    I'm playing on pc.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Milky
    Ubisoft Support Staff 3613 posts

    Hello @b-honderd I am sorry to hear you have expereinced a black screen after you claimed rewards and tried to navigate the menu and activities.

    In order to try and resolve this issue or narrow down a few possible things that may be causing it, could you please follow each step you have yet to try in our tech troubleshooting guide? This guide contains the most common fixes for issues caused by Windows permissions, hardware, software and out of date drivers >
    https://www.ubisoft.com/help?article=000061047

    Should the issue not be resolved after performing the steps above, are you able to record a clip of what you press in the menu to show us exactly when the game crashes?

    To send us a clip of this happening in-game please use the Windows, Alt and R key, to start recording a clip with Xbox Game bar (Usually comes already installed on Windows 10&11) and post this clip to a hosting website such as YouTube or Imgur for us to be able to view.

    Official Response
  • the_Kettle
    317 posts

    I had the same issue but after it not responding for several seconds, pressing escape took me back to the game (and it started activity tracking).

  • Ubi-Mushy
    Ubisoft Support Staff 1182 posts

    @the_kettle Glad to hear you were able to get back to the game! Please do let us know if you run into any other issues.

    @B-HONDERD Does pressing "Escape" when encountering this screen change anything for you?

    Official Response

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