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  • DeAzraelUs
    Original poster 1 posts

    There was an issue with ubisoft this morning and since then, any of my friend can't see me online and i can't see them either (in a game or the luncher ubisoft connect), i have no issue with my internet connexion and there was no problem before and i didn't download anything that could harm the luncher or anything else.
    And on the website only, i can see them online
    Please help me

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 996 posts

    Hey @deazraelus,

    Sorry to hear that you encountered trouble seeing friends online following the network issues.

    Can I check whether since you have been able to see friends online? You may find that both parties needed to close down Ubisoft Connect and reopen it to see changes. The easiest way to do this completely is by restarting the device.

    Any trouble, just let us know.

    Official Response
  • FeelsBadMan.SSD
    2 posts

    @ubi-wheelyduck Hello, I have the same issue at hand. It is not a system or connectivity problem since I can access my friends list on my different accounts with the same computer and the same internet. I also checked on another system and internet, and my account still won't load my friends list.

  • UbiSushiVamp
    Community Representative 1138 posts

    @feelsbadman-ssd Hello! I am sorry to hear that you are unable to see your friends online as well. Do your friends appear after running Ubisoft Connect as administrator? Also, if you try to change your Ubisoft account password?

    Official Response

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