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  • tonedeaf_228
    Original poster 4 posts

    when I play farcry 6 , after playing the game for a while, one of my audio channels will switch off , leaving me with only one Chanel on my computer. Very annoying playing the game with only one audio chanel.
    I then have to reinstall realteck every time , after playing the game.
    I am running win 10 64bit on my desktop
    2.90 gigahertz Intel Core i5-10400F
    NVIDIA GeForce GTX 1650 SUPER

    any suggestions ?

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  • Ubi-Milky
    Ubisoft Support Staff 3024 posts

    Hello tonedeaf_228, thanks for reaching out to us about the audio issues you have experienced, whilst playing the game on PC.

    Would you be able to try all of the following steps which contain some common and not so common fixes for missing audio in our games >

    1. Not all of our game titles support 5.1 and 7.1 surround sound, it may be that these settings are configured incorrectly on your PC sometimes, or your speaker/headset software, so certain audio channels such as voice lines or sound effects may not be heard in your game or appear low. To check if this may be the issue >

    -Right-click on the Sound icon in the taskbar and select 'Sounds' 
    -Choose your current audio device being used
    -Navigate to Properties and click on Advanced
    -Uncheck the 'Allow applications to take exclusive control of this device' box
    -Experiment with selecting lower or higher bitrate (use 24bit/44100 Hz or 24bit/192000Hz if the option is given on your audio device
    -Test the sound of the game again, after relaunching the game

    2. If using any other sound-controlling software such as Discord or any other VoIP programs, please disable this through Task Manager and relaunch the game, to check if these programs were causing any interference with your audio.

    3. Test the game in borderless window mode, windows mode, and full screen to see if all display options have no sound. Sometimes running a game in borderless window mode specifically, will fix this issue.

    4. Next, check your Advanced Windows Sound Options for the game, in case an update has changed some of the settings you were using > 

    -Right-click on the Volume/Sound speaker icon in your Taskbar and select Open Sound Settings.
    -Scroll down until you see the Advanced Sound Options and select App Volume Device Preferences.
    -You will see an 'Output and Input' option, make sure you have your game open, and it should appear in the list of applications here. 
    -From here you can assign which device the listed applications/game will output their audio to. Under the dropdown column for the game, select which Audio Device you'd like to output the game's audio to whether that be a headset or a speaker

    5. Finally, please try running through Windows own audio trouble-shooting guide for the most common fixes to sound issues on PC and in-game. This guide also explains how to use Windows own built-in audio troubleshooter > https://support.microsoft.com/en-us/windows/fix-sound-problems-in-windows-10-73025246-b61c-40fb-671a-2535c7cd56c8

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