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  • F_OFF00
    Original poster 4 posts

    Playing on pc, when I launch the game it automatically launches in a resolution thats too high, I cant see whats on the screen, only a small part of it and I cant find a way of changing the resolution outside the game

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  • Ubi-Keo
    Ubisoft Support Staff 4725 posts

    Hi @f_off00 I'm sorry to hear that you are experiencing issues with the screen resolution in Assassin's Creed Valhalla.

    I am unsure why the resolution is too high. I would recommend deleting the config file which can be found in the following folder: C:\Users\<Username>\Documents\Assassin's Creed Valhalla\ACValhalla.ini

    Once you have done ensure that the Ubisoft Connect launcher and Assassin's Creed Valhalla are running with administrator rights. After you have done this launch the game again, this will create a new config file and hopefully the resolution will be correct.

    However, if the issue persists I would recommend opening the config file to check for the resolution settings in there and then manually edit them, save and try again.

    Official Response
  • F_OFF00
    Original poster 4 posts

    @ubi-keo Thanks for the reply, ive tried everything u said and its still having the same issue, i see in the config file that its running in 4k when my pc is set to run in 1920/1080, my screen can run 4k but i dont actually use that high of a resolution, im not sure if its detecting what my screen can run and trying to run it in 4k automatically or something? Even when i manually change it it still doesnt change. And im trying to run it through ubisoft connect but bought it on the epic games store so im not sure if that makes a difference

  • UbiSushiVamp
    Community Representative 1138 posts

    @f_off00 Thank you for giving that a try! When you run Ubisoft Connect, and Epic as administrator as long as verifying your game files are you noticing any improvements?

    Official Response
  • F_OFF00
    Original poster 4 posts

    @ubisushivamp No i set epic as administrator, verified it didnt need to fix anything and still the same, i can only see like the top left quarter of the game and the config ive set to 1920/1080

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @F_OFF00, thanks for your response!

    Can I check with you what is the graphics card you're using? Is it Nvidia by any chance? If it is, I'd suggest to double-check your video card's software to see if there's an option that optimizes your resolution, which then can result in these settings you've made within the settings file to not apply. Additionally, you can also try putting your settings file to 'Read-Only' status (at least initially for testing purposes), just to see if it makes any difference.

    Keep us updated!

    Official Response
  • F_OFF00
    Original poster 4 posts

    @ubi-karl Thanks for the suggestion, i have got an nvidia card and even though i couldnt find anything on experience or control panel that were causing it, turns out on experience it did say the game was running in windowed borderless or something and then using custom settings on there to run it in full screen ended up fixing it, so yeah thanks again for the tip

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Thanks for the update @F_OFF00 and I'm glad to hear this! 🙂

    Hope you enjoy your game-time and should you have any queries in the future, do not hesitate and reach out at any time!

    Official Response

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