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Locked Unsolved Game is stuck on the splash screen
0 Likes/6 Replies/532 Views
Hi! Today I'm just downloaded the game and tried to run it. The game is actually stuck at the splash screen and not doing anything. I did a long research and tried many options included the linkshell extension thing. My game is installed on my D drive and the operating system is on the C drive... The thing is that i can't install the game on the C drive because its only 128gb and i have like 10 gb free space. Can anyone help me or know any solution, because its really frustrating that I cannot play a game that i bought.
My pc specs: Lenovo Legion y540 laptop
I5-9300H
GTX 1650
16GB Ram -
@mezpet99 I heard that AC Valhalla just needs to be on the same drive that Ubisoft/Uplay is installed on, which doesn't necessarily have to be the main OS drive.
So mine is:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Assassin's Creed Valhalla
You could try installing Ubisoft Game Launcher on your D drive, then moving your existing 'Assassin's Creed Valhalla' folder from wherever it currently is on your D drive, to the newly-created 'games' folder within the new Ubisoft folder on your D drive, that might work. -
Hi @mezpet99 I'm sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.
We do recommend installing the game on the same drive that the Ubisoft Connect launcher is installed on. As TheBrownridge mentioned in their post, you could try uninstalling then reinstalling the Ubisoft Connect launcher on the D drive.
However, before you try that could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
Please confirm if this resolves the issue.Official Response -
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last edited by Ubi-Keo