Hello there @Fallto, @k0zi4r4 & @SHAB2620,

I'm sorry to hear that you're missing your redemption keys. I've reached out to the dedicated teams to let them know you haven't received any codes so they can take a closer look at this. As soon as I have an update from them, I'll let you know within this thread.

If anyone else has not received a code, please can you let us know within this thread, so we can notify the dedicated teams?

Thank you!

Thanks for providing that image, @AfterGames19. I've contacted the dedicated teams to see if I can get clarification on this issue. As soon as I have any new information to share, I'll let you know within this thread.

Thank you for your patience as we look into this further.

Hello there @Danni3PL & @Emmayates93,

Thanks for letting me know that you've received the same email, but don't have any redemption code included. The dedicated teams have been notified that there doesn't seem to be a code included in these emails, and they're taking a closer look at this.

We're checking in with the team regularly, and once there are any updates available, we'll do our best to to let you know within this thread as soon as possible.

Thank you for your patience as we look into this further.

Hello there,

Thank you for continuing to update this thread. I'm sorry to hear that the redemption code for the Twilight Pack is missing from the emails you have received.

I'd like to assure you that the dedicated teams have been notified about this issue, and that they're looking into this further. We don't yet have any updates to share with you, though we are checking in with the team regularly. As soon as we have more details to share, we'll let you know within this thread.

I apologise for any impact that this issue has had on your gaming experiences. Thank you for your understanding as we continue to look into these missing codes.