I am keeping an eye on my case and hoping it gets sorted soon. Hopefully they have all the details they need from me now.

Same problem. I have already submitted all the required screenshots. They replied that I have to wait for news on the forum. Hope in this thread ....

@boltassassin17 still not fixed

I got the same issue. Playing on the PS5. Can anybody help please?
Later edit: I got this Ubisoft Support Ticket: 16214327

Same here. Tried on 2 different browsers on my PC and also on my phone, but same error keeps coming up.

@aftergames19 I have this same problem for xbox series.We must wait...

@boltassassin17 same here

@thedanibws3 maybe we should have went digital lol just wandering when u put your code in for ragnarok did u have 2 things to download i did but it only let me download ragnarok

@ubi-borealis does that mean that the time limit to redeem it will be extended?

@rachelphoenix1 there is plenty of time left to redeem the codes we dont need to worry

@fallto My email had a 10th of march expire date for the code

@kitten_clawz yeah, that's what I was referencing.

@kitten_clawz So did mine... but the year is 2024, so I think we're fine

@ubi-mark any News on this I sent a screenshot of my Code fail. A good while ago is there any update.

@dagie29 no update yetit seems to be affecting alot of people hopfully it doesnt take them to long to sort it out

Same problem

@rogueone1878 ...oops ‍️ didn't even noticed the year. Definitely less stressed now.

@fallto it's the dlc I'm trying to use my code for. I thought it would be an easy fix to be honest. They just have to except our codes

So, after around 6 hours, of trying, i managed to redeem the code but i didnt recieved the email from ubi, with actual code to the game.