UNSOLVED Game Crashes Upon Launch0 Likes/6 Replies/209 Views
I recently bought the game today and I attempt to play the game. Get greeted with a warning sign then it crashes. I uninstalled and it still doesn't work. I doubt it's my computer specs as I have a very good PC and it can run the most computer intense games. Maybe I did something wrong while downloading? Thanks.
@ubi_plush Yes I followed all of these steps to no success. I have messaged ubisoft support and they have not responded. I have rulled out PC specs and other background applications suspending the game from being played. Hopefully you can help me here or get me in contact with someone higher up to help me resolve this issue. Thanks.
Ubisoft Support Staff Ubi-Milky 2605 posts
Hello @moosee-_ thanks for getting in touch.
If your game is crashing and our troubleshooting guide did not help, we will assist you further over a support ticket that you have opened. We will need your system files for further examination and to rule out possible causes of the crashes.
Please attach the following information to your ticket as soon as you can, to aid us in our investigation >
Dxdiag file > https://ubi.li/msrxL
Msinfo file > https://ubi.li/lmiCE
Ubisoft Connect launcher logs > https://ubi.li/UK5Go
You can find all of your open tickets by checking this link > https://www.ubisoft.com/help/cases
Ubisoft Support Staff Ubi-Thrupney 2460 posts
Hey @moosee-_ , great to hear you'd uploaded those files to your support ticket. Our agents on the support site are in the best position to help you get this sorted out, so I'm confident they'll be able to help. Please feel free to reach out here on the forums if you have any other thoughts or questions at all!