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  • Moosee-_-
    Original poster 5 posts

    I recently bought the game today and I attempt to play the game. Get greeted with a warning sign then it crashes. I uninstalled and it still doesn't work. I doubt it's my computer specs as I have a very good PC and it can run the most computer intense games. Maybe I did something wrong while downloading? Thanks.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi_Plush
    Ubisoft Support Staff 364 posts

    Hello @Moosee-_ Welcome to the forums. In this situation, I recommend the steps in our PC troubleshooting guide. Let me know if you see any changes!

    Official Response
  • Moosee-_-
    Original poster 5 posts

    @ubi_plush Yes I followed all of these steps to no success. I have messaged ubisoft support and they have not responded. I have rulled out PC specs and other background applications suspending the game from being played. Hopefully you can help me here or get me in contact with someone higher up to help me resolve this issue. Thanks.

  • Ubi-Milky
    Ubisoft Support Staff 2605 posts

    Hello @moosee-_ thanks for getting in touch.

    If your game is crashing and our troubleshooting guide did not help, we will assist you further over a support ticket that you have opened. We will need your system files for further examination and to rule out possible causes of the crashes.

    Please attach the following information to your ticket as soon as you can, to aid us in our investigation >

    Dxdiag file > https://ubi.li/msrxL
    Msinfo file > https://ubi.li/lmiCE
    Ubisoft Connect launcher logs > https://ubi.li/UK5Go

    You can find all of your open tickets by checking this link > https://www.ubisoft.com/help/cases
    Thank you.

    Official Response
  • Moosee-_-
    Original poster 5 posts

    @ubi-milky Ok I attached all files needed to my ticket. Thank for helping and I hope they get back to me as soon as possible. Thanks.

  • Ubi-Thrupney
    Ubisoft Support Staff 2460 posts

    Hey @moosee-_ , great to hear you'd uploaded those files to your support ticket. Our agents on the support site are in the best position to help you get this sorted out, so I'm confident they'll be able to help. Please feel free to reach out here on the forums if you have any other thoughts or questions at all!

    Official Response

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