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  • bearncuboz
    Original poster 1 posts

    I'm unable to get the last shard because a shelf has been put on top of the chest with the shard

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Mushy
    Ubisoft Support Staff 674 posts

    @bearncuboz Hey there, sorry to hear you're experiencing this issue! The team is aware and working on a fix that should be implemented soon. Please keep an eye on this forum for updates!

    Official Response
  • RIDAFA
    1 posts

    After collecting 4 shards in counting sheep, I went to collect the 5th from the lady at fairy pools. After killing her she didn't drop a shard and now I can't complete the quest. What can I do. 

  • kleew13
    1 posts

    I could not collect the bag at Hungladder which I assume is the shards. It marks as a collectible but no option to collect. Reload didn’t help. Then I went to excavation site and same thing. 

  • Ubi-Karl
    Ubisoft Support Staff 1474 posts

    Hey @kleew13, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into with 'Counting Sheep' quest.

    After having a closer look, I can see that similar instance has been brought up, where players were actually able to collect the shards however despite doing so, the indicators for 2 of the shards remained on the map, therefore could I double-check if this may be exactly as yours or are you certain you were unable to collect them at all?

    Let us know and we will take it from there!

    Official Response
  • DGM1992
    9 posts

    After killing the woman at fairy pools the shard never appeared and no option to loot either… I collected all the other shards no problem but now I can’t progress…

  • Benjin3021
    1 posts

    @ubi-mushy Thais still isn’t fixed??? What’s going on can’t complete the mission like ffs

  • Ubi-Oxavo
    Ubisoft Support Staff 598 posts

    Hello and thanks for getting in touch.

    Sorry to hear you can not progress with the "Counting sheep" mission.

    Could you please go through the Xbox troubleshooting if you haven't already done so and see if that helps.

    Should the issue still persists, I would kindly ask you to record a short video and send us a link so we can investigate this further.
     
    Please let me know if I can help you with anything else.

    Official Response
  • Ubi-Karl
    Ubisoft Support Staff 1474 posts

    Hey @Benjin3021, thanks for reaching out and welcome to forums! 🙂

    We do have a fix scheduled, however more information will be available closer to the time, therefore apologies about the inconvenience this may have caused for the time being and keep an eye on forums for any updates!

    In the meantime, should you happen to run into any other difficulties or have any queries, feel free to drop us a message at any time!

    Official Response
  • crenius
    2 posts

    I can't get the shard after killing old woman. That is the my last shard.. I can't continue the quest.. What can I do?

  • crenius
    2 posts

    @dgm1992
    Did you addressed that problem? 
    Same symptom here.

  • Jiebruce2
    1 posts

    @crenius I paid for The shard and still didn't get it after restarting because the first time I killed her and didn't get it.

  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Hello everyone, thanks for letting us know of your experience with collecting shards in 'Counting Sheep'.

    We understand that this mission can bug or appear bugged for some players, who are unable to interact with the shard, or where the shard may remain on the map after collection. We are planning a fix in an upcoming update for this particular issue. We will do our best to update you in the forum when we know more. In the meantime, please keep checking our patch notes for the game when it is next updated. Thank you for your patience

    Official Response
  • bonzai.TREE
    1 posts

    I went to collect the shard at the fairy pool, then fought and killed the lady but never got the shard. Unable to progress.

  • Ubi-Keo
    Ubisoft Support Staff 3617 posts

    Hi @bonzai-TREE @crenius @DGM1992 @Jiebruce2 @RIDAFA

    I have created a new thread for this issue. I can confirm that other players have reported it and the development team are investigating.

    As some of you posted this issue a while ago I just wanted to check with you if the issue persists?

    Official Response
  • mike257r
    1 posts

    On the counting sheep quest in Isle of skye, if you kill the old woman to collect her shard it doesn't drop. Quest becomes completely unplayable. I have scoured the forum and reddit for a solution and found that people have only been able to load an old save (it's too late for me to do that.) I've seen devs acknowledge players reporting this bug in multiple places but im yet to even see any confirmation that it's being worked on. There was even a similar glitch about this quest reported in one thread and somehow that one was recognized and fixed and this one wasn't...Again all you have to do to get this glitch is kill the old woman at the fairy pools. Please fix it's completely unplayable

  • Ubi_Plush
    Ubisoft Support Staff 364 posts

    @mike257r Hello and welcome to the forums. Thank you for the report. The game team is aware of this issue and are investigating. Please confirm that you have uploaded a game save to the cloud: (https://ubi.li/R2UC0) and I will add this in my report.

    Official Response
  • stanleycupboy
    2 posts

    @ubi_plush I believe I have uploaded one

  • Ubi-SpaceCats
    Ubisoft Support Staff 882 posts

    @stanleycupboy Thank you, I do see a save for you! Can you please confirm your platform for me?

    Official Response
  • stanleycupboy
    2 posts

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