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  • Orion451
    Original poster 3 posts

    I have a new PC build AMD Ryzen 5800x, 16GB Ram, Gigabyte X570 Gaming X Motherboard, AMD RX 6700XT 12GB GPU with Windows 11.
    Playing Division 2 the Left Mouse Button used to fire the weapon on the Razer Mamba Tournament Edition will not work intermittently.

    Weapon swapping does not effect it, also skill wont fire when chosen, sometimes can get several rounds off or a whole magazine and then nothing.

    It works fine on Division, Call of Duty, Far Cry 6, Starlink and Ghost Recon Wildlands and in general use on PC.

    I have reset all key bindings in game as well as all other features.

    I have uninstalled and reinstalled Razer software as well as deleting all profiles.

    I have verified game files.

    I have the latest drivers for ALL components.

    I am a speed runner so this is really making the game unplayable at the present, so any assistance greatly appreciated, thank you.

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  • Ubi-Viral
    2366 posts

    @orion451 Hey! Sorry to hear that you are experiencing issues with not being able to fire.

    Thank you for letting us know what you have tried so far. If you keybind to a different key does it work?

    Also are you able to tet with another mouse if the issue continues?

    Thank you.

  • Orion451
    Original poster 3 posts

    @ubi-viral Hello Mate, I have tried it with 2 other different mouse's, all 3 have the same issue, thanks.

  • Ubi-Orion
    Ubisoft Support Staff 1252 posts

    @orion451

    Thanks for confirming that for us.

    If this is a consistent issue for you if possible could you share with us some video clips demonstrating this please?

    Official Response
  • Orion451
    Original poster 3 posts

    @ubi-orion , Hello, Orion, great name mate. Thanks for taking the time this is really giving me the pips. I have uploaded aa video to YouTube

    it is only 3 mins long.

    I have uninstalled the game and reinstalled it, reset all the key bindings, deleted my Razer account and all cloud saves, verified the files, deleted the cache as suggested by a friend, but still no luck.
    It doesn't play up in other games, Ghost Recon Wildlands, Far Cry 3 & 6, The Division, Starlink, only Division 2.

    When you view the video, when you see the reticule when in ADS, that is when I am trying to fire the weapon or throw the grenade.

    I would be grateful for any suggestions, Sincerely, Orion451.

  • Ubi-Thrupney
    Ubisoft Support Staff 2677 posts

    Hey there @orion451 , thanks for coming back to us with a video, and explaining the steps you've already tried. I can see from the video that you seem only able to fire once before having to wait a while before taking another shot.

    The issue you've shown looks extremely similar to one raised in another thread, found here. Post #4 is a fix, discovered by the same player who first posted about the issue. They advise that the issue is caused by having damage numbers showing up in chat, and the text size set to large - this causes the chat window to pop up whenever damage is caused, covering the centre of the screen, where the mouse pointer essentially can be found, so you're essentially clicking on the chat window when trying to fire. I can see from your video that you do indeed have damage numbers being reported in your chat window when firing, so I'm confident this is the same issue.

    We've highlighted this to our teams, and are investigating internally - my apologies for the inconvenience in the meantime. If I've misunderstood, and the issue does not seem to be the same, please let me know - I'd certainly like to help further in that case!

    Official Response

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