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  • xTCAXLooney
    Original poster 5 posts

    I recently got the new dlc and linked my Xbox to the Xbox app on my phone. And the day after that the game won’t load, it freezes on the first screen. I have turned off and in the xbox, I have deleted and reinstalled everything. I moved it from my external hard drive to the systems internal drive. And still nothing. It’s driving me crazy. I don’t know what else to do then mess with saves.



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  • Ubi-TheBerry
    Ubisoft Support Staff 2888 posts

    Hey there @xtcaxlooney ,

    Thank you for reaching out to us, I'm sorry to hear the game is failing to load!

    Does it completely fail to load or only after selecting a save?

    And did this only begin after installing the Dawn of Ragnarock Expansion?

    Thank you!

    Official Response
  • xTCAXLooney
    Original poster 5 posts

    @ubi-theberry

    Hey,
    sat I was playing Valhalla on Xbox. I bought and downloaded dawn of ragnorok while playing. Later went back to Xbox home and let it finish downloading. Xbox timed out and turned off. Sunday I went to play vahalla and the first screen you get before you even get the main screen option menu for continue load etc options. It’s frozen on that screen it was on that screen for 30mins tops so I closed out and played another game. I came back later hard reboot the Xbox from unplugging from the wall, and uninstalled the dlc. When everything was back up I tried vahalla again same result. So I uninstalled it rebooted Xbox reinstalled it on another drive, same result. I’m not sure what else to do other than mess with saves. I’d post a pic but I keep getting an error message of its size even though I set it on the lowest setting with my phone.

  • Ubi-Keo
    Ubisoft Support Staff 4131 posts

    Hi @xtcaxlooney apologies for the late response.

    I'm also sorry to hear that you are experiencing issues with your game freezing.

    If you are still experiencing this issue could you please try disconnecting your console from the internet then load the game again to see if the issue persists.

    If it does can you confirm if you are able to load any of your saves or does it still freeze and you are unable to do anything?

    Official Response

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