ubisoft discussions

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  • Ubi-TheBerry
    Ubisoft Support Staff 2882 posts

    Hello @pied6piper ,

    I can see your case was escalated to the game team for further investigation.

    Please understand that these further investigations can take some time and we cannot provide an exact time frame, but rest assured it is in the right place and we will be back in touch with you with an update when one is available.

    Thank you for your patience!

    Official Response
  • sn0123456
    7 posts

    @ubi-theberry LOL we all know you can't do anything about this. Have fun with our money, ubisoft. THIEVES

  • pied6piper
    10 posts

    @ubi-theberry Cmon, it is a simple refund. Steam does this in 48 hours, Ubisoft cannot do this in a 48 days! What is there to investigate?

  • Ubi-Gizmo
    Ubisoft Support Staff 2254 posts

    Hey there everyone, I understand there is a lot here that you do not believe has been handled appropriately. I would like to apologise for any inconvenience caused, let me assure you that our teams will thoroughly investigate any problem with the website.

    I'm any of you are still experiencing issues with viewing cases on our support website, to help us, could you please try reaching out instead through one of the other platforms previously mentioned such as Twitter or Facebook and explain this to one of our specialists with screenshots? We're currently not aware of any browser case-breaking issues with our website, and I will continue to keep an eye out.

    @pied6piper - I understand you have an active case and you're awaiting updates. please remain patient, our teams will update you shortly via email.

    @sn0123456 - As mentioned above, I want to assure you that we will investigate this, could you please reach out via one of the platforms? Thank you.


    Official Response
  • sn0123456
    7 posts

    @ubi-gizmo Ubisoft has added a wallet to the system, so now there's no excuse to not give us our money back right? lol

  • Ubi-TheBerry
    Ubisoft Support Staff 2882 posts

    Hey @sn0123456 ,

    Currently, we can only refund players via the payment method originally used.

    Therefor, we can only refund funds to the Wallet, if the Wallet was originally used to complete the purchase.

    Official Response

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