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  • Rich841
    Original poster 3 posts

    Hi, I am saving while playing and can see the load games option until I exit. When I next play the game, some sort of update gets installed then when I get to the main menu there is no option to load the previously saved game. I can see the save game files in Explorer but for some reason the game will not. Hope some kind person can help!

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  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @Rich841, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with being able to continue with your saved progress.

    In order to get a better idea of what may be the cause of this, can I check the following with you:

    1. Did you happen to experience game crash by any chance?
    2. Are your save files stored locally or is it elsewhere, such as OneDrive for example?
    3. Where do you have your save files stored?
    4. Did you try verifying your game files by any chance? If you haven't give it a go
    5. Could you check to see what's the size of your save files? One of the reasons why it's not showing up is due to corruption, therefore if it is a very small size file, it will indicate of no progress being saved there


    Let us know and we will take it from there!

    Official Response
  • Rich841
    Original poster 3 posts

    @ubi-karl

    Hello,

    1 No
    2 Locally
    3 In the folder the game saves them on my hard drive
    4 Tried this several times,all goog
    5 600-1900KB

    Then other weird thing that happens I have to go through all the message in game that thank me for buying the DLC that came with the 'Complete Edition'. It's like I'm launching a virgin installation of the game every time.

  • ThatFokinSniper
    2 posts
    This post is deleted!
  • Ubi-Thrupney
    Ubisoft Support Staff 2460 posts

    Hey there @rich841 , thanks for coming back to us about this, and my sincerest apologies for the delay in responding. I appreciate you answering our questions!

    Just to be clear, the save files should be in '%userprofile%\Documents\Anno 1800\accounts' - is this where you've found your save files to be stored?

    Please see our troubleshooting guide. In particular from that guide, please make sure you've updated your operating system fully, you've verified the game files, and you are running the game without any modifications and no background programs or processes, and with admin rights.

    If the issue persists after those steps, please let me know - I'll have some further steps we can try in that case!

    Official Response

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