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  • Arctificee
    Original poster 1 posts

    Hello there,

    I have recently bought the 'Dawn of Ragnarok' DLC and my game keeps freezing on nearly everything. It then unfreezes or crashes.
    I have done everything I could: Update drivers, verified files, played around with settings, reinstalled the game.
    Example video:


    My specs are: Intel Core I9-9900K, RTX 3070 Ti, 16 GB DDR4 RAM, Windows 10 Pro.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 6078 posts

    Hello there @Arctificee! Welcome to the forums 🙂

    I'm sorry to hear that you've been encountering freezes whilst playing the Dawn of Ragnarok expansion. Thanks for letting us know what troubleshooting steps you've already tried, as well as providing a video of the freezing.

    Just to confirm, have you been able to try all of the steps shared on our basic PC troubleshooting article? You've mentioned that you've already tried verifying your game files and updating your drivers - thanks for that! Have you also been able to ensure that all Windows updates have been installed, as well as disabling any background applications that could be conflicting with the game files?

    If you have tried all of these steps and the issue continues to persist, would you be able to provide us with the following information? This will help us to create a support ticket for you for further investigation:

    • Have you been able to play the game without experiencing crashes / freezes before?
    • When did these crashes / freezes first occur? Please be as exact as possible.
    • Have you made any recent changes to your system, such as updating your Operating System or installing new software?
    • Are there any specific triggers for these crashes / freezes? For instance, do they happen when launching the game, or during a loading screen?


    Thanks! 😊

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