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  • Roderic69
    Original poster 1 posts

    I am unable to get my copy of Heroes and Magic VI to run on my Windows 10 PC. I have solved the problem of the screen turning black by changing the compatibility settings to Windows 7, run as administrator, and disable full screen optimisations. I have also verified the files from within Ubisoft Connect. When I launch the game, after clearing the User Account Control dialogue, it opens a new window showing the game title, but it just shows a spinning blue circle in the bottom right corner. The Task Manager only shows that Ubisoft Connect is running, not the game. Can you help?

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  • Ubi-Viral
    Ubisoft Support Staff 2366 posts

    @roderic69 Hey! Sorry to hear that this game is not launching for you.

    Thank you for the troubleshooting that you have completed. Can we ask that you also try any additional steps from here.

    Should the issue continue please let us know.

    Thank you.

    Official Response
  • lordi5123
    2 posts

    Grettings I'm lordi and i have a hard time fixing the game i did the windows 7 thing and then trying to do the profile data however when i start it up on notepad it shows nothing it's just blank showing me nothing and won't start the game in general it did have the black screen problem then i did the windows 7 adminstartior started the game refuse to even start and then well this any reasson wto what's wrong?

  • Ubi-SpaceCats
    Ubisoft Support Staff 938 posts

    @lordi5123 Hey Lordi, sorry to hear you're having issues with loading Heroes of Might and Magic VI. Please make sure you follow Microsoft's guide here on running programs with compatibility mode. If you're still encountering issues, I'd suggest checking out our PC troubleshooting guide.

    If your problems persist after trying these troubleshooting steps, please reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag and a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
     
    If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

    Official Response

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