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  • 0 Likes/6 Replies/356 Views
    FartEnjoyer22
    Original poster 2 posts

    I got Anno 1800 through the ubisoft+ subscription service.

    The game runs horribly and when I go to the graphics settings, my RTX 2070 doesn't even show up on the list, only intel graphics.

    No other game does this, including ubisoft games.

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  • Ubi-TheBerry
    Ubisoft Support Staff 3421 posts

    Hey there @fartenjoyer22 ,

    Thank you for getting in touch.

    If you haven't done so already, could you please give the steps in this guide a try to use the Nvidia Control Panel and ensure your dedicated RTX 2070 is being used?

    Please let us know how you get on and if you need any further help at all!

    Official Response
  • FartEnjoyer22
    Original poster 2 posts

    @ubi-theberry
    I tried this earlier but for whatever reason, the game does not show up at all on the list. I've tried adding it manually and it still doesn't show up at all.

    I've looked into the game files and don't even see an .exe for me to select and manually edit.

    Very disappointed with Ubisoft.

  • Ubi-TheBerry
    Ubisoft Support Staff 3421 posts

    Thanks for the update @fartenjoyer22 .

    Further to the guide I've provided, could you please try disabling your integrated graphics from the Display Adapter section of your Device Manager?

    This should force your PC to use your RTX card in any circumstance.

    Please give this a try and let us know if there's still no change.

    Thank you!

    Official Response
  • robertvaneijk88
    7 posts

    Same issue here. RTX 3060. Also running Ubi Plus… All other games work fine. I simply can’t select the dedicated GPU from the list

  • Ubi-Gizmo
    2297 posts

    Hey there @robertvaneijk88, thank you for taking the time to get in touch, I am sorry to hear that you have also been affected by this problem. Could you please go through the steps kindly shared by my colleague above and let me know if that helps? As mentioned, these steps should force your PC to use your RTX card in any circumstance.

    Additionally, in the future, can you please consider creating your own thread if there is not something active already regarding what you have mentioned? This unnecessarily raises forum traffic and moves more active threads down the page.

    If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

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