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  • Deadlyooj
    Original poster 1 posts

    So I have been trying to access the Ubisoft store on WD Legion as well as AC Valhalla and all I'm getting is a online service error that tells me "A problem occurred while trying to communicate with a Ubisoft online service. Please try again later. Visit http://Support.ubisoft.com if the issue persists. [0X7000015F]" but when I go to the site it has no info on this issue and when I google the code its just others like me searching for a resolution. I have uninstalled the game, the Ubisoft Connect app and still I get nothing. My internet is hardwired and I am pulling 500 MB/s download and 80ish upload so my internet isnt an issue either. Can anyone think of a way to fix this? I would like to at least LOOK at what I can get for this game instead of getting an error every time I try and select any option.

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  • Ubi-Borealis
    Ubisoft Support Staff 5943 posts
    Best Answer

    Hello there,

    I've merged together several threads regarding reports of encountering an Online Service Error 0x7000015F whilst playing Assassin's Creed Valhalla. I apologise if any ongoing discussion was disrupted by this merge. By creating a single thread, it helps us to keep all information and updates from an investigation in an easy-to-find place.

    The dedicated teams have been unable to reproduce this issue following the release of TU 1.5.0.1. We will now be marking this thread as "Resolved."

    If you are encountering this error in-game, then we would recommend trying all of the steps provided in this support article, as this should help to resolve any authentication issues that are potentially causing the error to pop-up.

    If you're still having trouble with Online Service Error 0x7000015F after trying these steps, please don't hesitate to share an update with us so we can look into this further.

    Thanks! 😊

    Official Response
  • Kthrill77
    3 posts

    Online server error. 0x7000015f
    havent been able to connect since I got the Xbox x|s yesterday.

  • KETCHUPPACKET12
    2 posts

    Online Service Error. [7000015f] Ps4.

  • tyuil2012
    1 posts

    @deadlyooj Same on PS4 pro

  • Ubi-Swaggins
    Community Manager 433 posts

    @deadlyooj I am sorry to hear you are getting connection errors when trying to access the store.

    Can you try the steps in this FAQ and let me know how you get on?

    @tyuil2012 Can you try the steps in this FAQ?

    Official Response
  • Ubi-Baron
    Ubisoft Support Staff 794 posts

    @KETCHUPPACKET12 Thank you for reporting this to us.

    When do you see this error message?

    If you are seeing this all the time, please make sure you have been through the connection troubleshooting here.

    Official Response
  • TomWellsLSF
    9 posts

    Sorry if I am reporting an issue that has already been reported, but I can't see it anywhere.

    Whenever I go to the store in-game and try to select any category, I just receive the following message:

    ONLINE SERVICE ERROR
    A problem occurred while trying to communicate with a Ubisoft online servicd.
    Please try again later.
    Visit http://support.ubisoft.com if the issue persists [0x7000015f]

    It's been like this since Tuesday. Is this a known issue? Does anyone know a workaround?

    If it helps, I am playing on Xbox Series X.

    Thanks.

  • KETCHUPPACKET12
    2 posts

    @ubi-baron when i try to go on ubisoft connect, the store, and when you visit reda.

  • Joanetsc978
    3 posts

    Same here, uninstalled and installed the game to see if it was my problem and estilo getting the same error, my net works well and i can play all games, buy i can't enter in the shop nor do reda's task and nothing who requires net, i just can't connect to the server, hope you can fix that seeing i am not the only one who has the same problem, it hurts to have spend 100 € in such a nice game and can't enjoy it good...

  • Trevor2396
    1 posts

    Also having this problem on Xbox one pretty annoying not having any access to online features. Tried everything I can think of

  • hades-son8
    1 posts

    I've been getting the same thing for the last 3 days on the ps4, and I've done all the troubleshooting and the like, even uninstalling and reinstalling, reseting my wifi and all the other things the FAQ tells me to do and it's still not working, sucks cause I want to do the black market missions but it won't let me

  • Joanetsc978
    3 posts

    @hades-son8 i have been talking with the support team and they Dont know how to fix it yet for what i've seen, i mean, they tried hard, bus they are looking on it

  • Booda_Lei
    1 posts

    I'm having the same issue cannot connect to Ubisoft Connect error code Ox7000015f. I've tried all the usual fixes. Can't access online trade store in my village. My ubisoft a count states I have no games. I hope this gets fixed soon. I have friends playing and they have no problem connecting. It's a ubisoft bug. Seems like a nice game. I would like to have access to online features.

  • bmorales101010
    1 posts

    Same here on the Xbox one. I hope they fix it soon.

  • smilinliar13
    1 posts

    Ubisoft,

    You guys seem to be totally slacking on this game. "Sorry you're having this issue" I am sorry you're having so many issues!

    First the glitch with the story line. You say, "restart the game". Now this, you try to play off like it's a user issue.

    Fix your game!

    (Xbox One X - Same issue. Tried everything on the FAQs page just to humor you..)

  • nogardamitlu
    2 posts

    @deadlyooj
    i have the same problem and then i only change my ubisoft password, restart the ps4 and and then i cane use the ubisoft shopt in assasins creed valhalla hope it helps you!

  • Joanetsc978
    3 posts

    @nogardamitlu dude you're just the man, thank you Buddy, worked for me

  • W1llJ2020
    4 posts

    A problem occurred while trying to communicate with a ubisoft online service

  • TomWellsLSF
    9 posts

    Any help with this?

  • W1llJ2020
    4 posts

    A problem occurred while trying to communicate with a ubisoft online service

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