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  • locked topic_solved [RESOLVED] Encountering Online Service Error 0x20100302 | POST HERE

    0 likes/93 replies/6703 views
    Danikcus
    Original poster ubisoft:x-posts, 11

    When I scroll over my photo on the map, I get an error message and then all of my photos on the map disappear for a while.

    Thanks!

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  • Ubi-Borealis
    Ubisoft Support Staff ubisoft:x-posts, 6075
    Best Answer

    Hello there,

    I've merged together several threads regarding reports of encountering an Online Services Error 0x20100302 whilst playing Assassin's Creed Valhalla. I apologise if any ongoing discussion was disrupted by this merge. By creating a single thread, it helps us to keep all information and updates from an investigation in an easy-to-find place.

    The dedicated teams have been looking into this error code further, and it has been confirmed that this error is working as intended. The error message only occurs when too many actions are taken for the server to process (like hovering the cursor on any picture multiple times in sequence).

    We will now be marking this thread as resolved. If you are experiencing any other connectivity issues whilst playing Assassin's Creed Valhalla, then I'd recommend creating a new thread so our team can look into this further.

    Thanks! 😊

    official-response
  • W1llJ2020
    ubisoft:x-posts, 4

    Problem occurred while trying to communicate with a ubisoft online service

  • LaNague
    ubisoft:x-posts, 7

    i have the same bug "0x20100302", i can not take any picture in england, its really sad

  • DeventerHerveld
    ubisoft:x-posts, 6

    Hi there, I cannot upload my pictures!
    I gave AC.Valhalla.exe rights in the firewall but the error still comes.

  • boringcollie
    ubisoft:x-posts, 1

    @deventerherveld Having same issue here. But the problem is that I can't watch online pictures on the map.
    Every time I'm hovering my cursor on the picture I took, it displays this error message to me.
    I love online picture mode. But now it's really frustrating.
    Tried adding new firewall rules but it's still not working.

  • SimpleHorizon
    ubisoft:x-posts, 2

    The Ubisoft servers are still messed up almost a week after launch. I get this error constantly and it is now not allowing for me to buy from Reda’s Shop. I’ve looked across Reddit and it appears I’m not the only one and multiple other people are also having this issue with your servers.

    I can recruit Jormsvikings but I can’t buy from the shop. It makes absolutely no sense considering I also bought a ship from the store with Helix credits. Can Ubisoft acknowledge that this is a problem and let us know when there will be a fix?

    I’m on PS4 but it seems to be affecting app platforms.

  • KGB-RingoStilan
    ubisoft:x-posts, 2

    I also get this error when I try to view a picture on the map, but it is not all of them. It only happens on about every fifth picture.

  • Ubi-Baron
    Ubisoft Support Staff ubisoft:x-posts, 798

    Hi all,

    Thank you for reporting this to us.

    This is an issue that we are aware of occurring, and it's something that the team are currently looking into.

    official-response
  • Tanja201089
    ubisoft:x-posts, 1

    @ubi-baron What about the DLC? I pre-ordered the ultimate edition and the berserker pack doesn't show. I keyed the code I got and it shows in my Xbox games but nothing. Please fix asap! I'm so [censored] right now!

  • Bawnjorno
    ubisoft:x-posts, 5

    First of all, I apologize if I'm writing on the wrong category. I just found out about this forum and I'm not quite used to this design yet.
    Anyway:
    I was wondering, have any of you seen one of your friend's photos in your game's map? I used to see them all the time in Origins and Odyssey.
    Currently I have 5 friends who currently play the game and they take a ton of pictures, just like me, but neither of us has seen any of our photos appear.
    Instead, I've seen a couple of random people's photos with few thousands likes or so.
    Naturally I'm aware that the Ubisoft servers have been having some problems since release (getting that Online Service Error - 0x20100302) but still... it's weird, innit.
    So yeah, I'm going to ask again: have you EVER seen one of your friend's photos ingame?
    We're friends on both PlayStation Network and Ubisoft Connect.

    I checked on the known issues thread and the reported issues megathread but it's not mentioned, also after searching on Google nobody seems to have encountered this bug yet.

  • Bawnjorno
    ubisoft:x-posts, 5

    Anyone? Bump 😕

  • Bawnjorno
    ubisoft:x-posts, 5

    No one had a similar problem?

  • Ennio_Naocone
    ubisoft:x-posts, 1

    @ubi-baron
    I have the same 0x20100302 issue, thank you for looking in.
    If you have no idea, check out "Ubisoft's Two-step verification" and "GOG Galaxy's Integration with Uplay".
    I stop using two-step verification because GOG Galaxy's Uplay link got off when I activate that.
    After that, My Uplay account has been temporarily suspended due to multiple failed login attempts.
    So maybe that network thing made my configuration got F up.
    Just a thought.

  • Danikcus
    Original poster ubisoft:x-posts, 11

    @danikcus I have a photo missing. I have a photo with no data. I also keep getting the “Online Service Error” when trying to view photos on the map.

  • Melantrix
    ubisoft:x-posts, 2

    @ubi-baron Same issue for me on Xbox Series X.

    Had the same problem with odyssey, created a support ticket but nothing was done.
    Hopefully they will fix this now with Valhalla.

    Just to be clear: I've done everything i can in my network with troubleshooting etc etc, but nothing strange is detected. (i am a network engineer so i know my network stuff).

  • ThaScorpionKing
    ubisoft:x-posts, 7

    The error is not just exclusive to the game but also the store. It is giving me all the errors in game for the pictures and randomly giving the "online service error" and crashes a lot. Paying for what I did for the pre-order and helix credits I'm hoping to see something happen really soon. It was super annoying when I couldn't use my opals for Reda and missed out on stuff for a while. I finally needed to say the same thing as everyone here in the hopes it may help the dev team and us. Thank you for the amazing game!

  • Ubi-Baron
    Ubisoft Support Staff ubisoft:x-posts, 798

    @tanja201089 Apologies for our delayed response. Are you still unable to access the content? Does it show in the Ready to Install area for the game?

    For the other users in this thread, we've had some reports that this can be caused due to a need to update the password on your Ubisoft account. We would advise trying that if you haven't already, as that can help with this issue.

    @Ennio_Naocone Thanks for the details, as above, this can be due to something on the account rather than the connection itself.

    official-response
  • M-7U
    ubisoft:x-posts, 1

    @ubi-baron I had the same problem and I changed the password in my account in ubisoft and nothing's changed.

  • Ubi-Baron
    Ubisoft Support Staff ubisoft:x-posts, 798

    @m-7u Thank you for letting us know, which platform are you playing the game on?

    official-response
  • Spc.Durham
    ubisoft:x-posts, 4

    @ubi-baron
    i cant access reda/talk to reda at all. And also have the same 0x20100302 error as well. My suggestion is to take reda out and reset reda. That or patch it so reda is in par with the rest of the shops. Other then that, reda is broken.
    On PS4 as well.

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