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  • RobertUncle3
    Original poster 3 posts

    With the newest update of Anno 1800 I had to update my Anno 1800 Modloader. After this the game wouldn't work. Later on I read that I needed to update my 'spice it up' mod, but know I don't have any mines or harbour productionbuildings. How can I fix this?

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  • Ubi-Milky
    Ubisoft Support Staff 3613 posts

    Hello @RobertUncle3 thank you for getting in touch with us via the Anno 1800 forums.

    When it comes to any issues with the game whilst mods are installed, the first thing we must do is ask players to completely uninstall all of their mods being used with the game and do a fresh reinstall of the game altogether.

    Once you have been able to do this, please let us know if these problems still exist in the vanilla version of the game for you?

    Official Response
  • RobertUncle3
    Original poster 3 posts

    Hi @ubi-milky, after I deleted all my mods, even my modloader, I started my game but got a notification that my game couldn't load because he didn't find the python35.dll file. Then I redownloaded the modloader, but the problem was just the same.undefined

  • wreckingball06
    7 posts

    Hi,

    same here. I tried the emergency Github fix but most coastal buildings are gone.

  • Ubi-TheBerry
    Ubisoft Support Staff 4080 posts

    Hey there guys,

    @wreckingball06 - are you also using mods alongside the game?

    @RobertUncle3 - after completely uninstalling your mod files and launcher, did you also reinstall Anno 1800 too? As this would be required step to ensure no remaining mod files are left conflicting with the game.

    Thank you!

    Official Response
  • RobertUncle3
    Original poster 3 posts

    @ubi-theberry I reinstalled the game and my savegame was still broken, but when I opened a new savegame it was fixed.

  • wreckingball06
    7 posts

    @ubi-theberry yes I am, Spice it up. In a dedicated forum I read that one of the mods needed to be reinstalled, and I guess your advice to me would be to do a complete clean uninstall/reinstall not only of the mods and loader but also the game right? I'd just hoped not to reach that point.

  • Ubi-Milky
    Ubisoft Support Staff 3613 posts

    Hello wreckingball06 I can confirm, we would have to advise you to do a fresh reinstall of the game, without any mods installed and even start a fresh save file, to be able to check if this issue was still present in the vanilla version of the game, in order for us to be able to offer any further troubleshooting or report this as an issue to our dev team.

    Thank you for however letting us know that the name of the mod it was you were using is also called Spice It Up, this may make other players aware who are visiting this thread, after encountering in-game issues when using mods.

    Further, to your question, I have actually opened up an investigation into the unbuildable min issues for players who contacted us about this who as far as I could see were not using any mods.

    Official Response
  • Ubi-Thorlof
    Anno Dev Team Community Developer 295 posts

    If you had mods installed and in use when the update for Anno 1800 released (April 12th), even if you later uninstalled them and verified your files, you will need to load a savegame from before Game Update 14 since all savegames created post GU14 with that mod still active will have this issue.

    Official Response
  • wreckingball06
    7 posts

    @ubi-thorlof Thanks for that. I can confirm that: I used the "verify files" option, reinstalled the mods and, indeed, going to the last saved game before UI 14, the fisheries and other harbor buildings were back.

    Now, I can't build any mines and I could swear I did not have that issue before.

  • wreckingball06
    7 posts

    @ubi-milky Thanks for that. As I was just replying to @ubi-thorlof, verifying the files and going back to the last saved game BEFORE UI 14, I was able to see all harbor buildings again.

    BUT: all mines are now gone. I am pretty sure they were still there before I cleaned the files....But again I may have been focused on the other issue.

    Do you have any news regarding the mines?

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @wreckingball06, thanks for your response and sorry to hear about the mines issue you ran into.

    I've had a closer look and can see that similar matter has been brought up, however our team did face difficulties with reproducing it on our side, therefore could I kindly ask you to provide us with your save file where this issue is present? By default, it should be located in %userprofile%\Documents\Anno 1800\accounts.

    Let us know and we will take it from there!

    Official Response

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