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  • HAIKuCHASE420
    Original poster 2 posts

    bruh how do i fix this trashy sounding low quality voice lines in assassins creed valhalla it sounds like the bit rate is so low! im not playing a game from the early 2000s so why is this a thing i've tried everything i can think of in my settings in files and game and nothing yet the background noise sounds fine and alive. how do i get immersed in a game that sounds so bad 90% of the time HELP i spent 100 AUD money and am cannot play past the first few parts it sounds like everyone's talking through a pringles can like cmon even brotherhood and unity had better audio

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  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @HAIKuCHASE420, thanks for getting through to us, welcome to forums and sorry to hear about the issue you've been having with in-game audio.

    First and foremost, may I kindly check if your audio is only affected during cutscenes and dialogues, is that right? Also, when you said that the quality isn't good, would you be able to describe this in more detail? Does the audio possibly sound 'muffled', compressed and just overall low quality?

    Let us know and we will take it from there!

    Official Response
  • cronucks
    6 posts

    @haikuchase420 I recommend you read through https://discussions.ubisoft.com/topic/99892/resolved-audio-sounds-compressed-of-a-low-bitrate-poor-quality-post-here?lang=en-US

    Don't let the "resolved" tag fool you. The thread was opened soon after the original game release, and Ubisoft left us in limbo for about a year until support eventually told us Ubisoft would not fix this issue that has plagued the game since its release. Then the thread was closed and marked as resolved...

    There are plenty of online posts from frustrated players that describe this issue, e.g.:


    Since you bought the game in AUD I'm assuming you are in Australia like I am. I ended up getting the game refunded due to this issue. If you want to go down that route, know thatUbisoft refused to provide a refund in my case, so I had to excercice my rights in Australia to get the refund. I recommend you read through my posts to get an idea of the avenues available to you:


    Even after getting a refund, I am still outraged this game has raked the profits it has with such a glaring issue, with absolutely no mention of it from any mainstream video game media. I still want to play the game, and it's the reason I'm still lurking to see if Ubisoft have come around fixing it, but like you the abysmal audio quality just ruins the whole experience.

    This is probably not what you wanted to hear, but I hope this can help you.



  • Ubi-Milky
    Ubisoft Support Staff 3008 posts

    Hello cronucks thanks for replying to this players thread and letting us know you experienced issues with the audio lines and bit rate in the game also, as our Development team previously said, 'Resolution of this issue would require an overhaul of the entire audio system from the ground up and is not feasible. We recommend enabling subtitles to aid comprehension of dialogue.' We also have the audio boost available in the sound options too, to see if this can improve sound quality.

    Thanks for letting us know you were able to get a refund for your issue in the end and thanks for trying to help another player.

    Official Response

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