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  • Bloodlex2
    Original poster 26 posts

    Hello,

    I have two displays with different resolution. Sometimes I play on one and sometimes on another. I can't run the game if resolution is different than the one set last time. Could you please make a game start so I can change my resolution manually in options? Thanks for your help.

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  • Ubi-Milky
    Ubisoft Support Staff 3104 posts

    Hello Bloodlex2 thanks for getting in touch with us about these game crashes.

    Can you let us know what resolution and aspect ratio both of your monitors are, so we can make note of this?

    As a workaround I believe you may be able to change your game resolution using your game settings file and editing your resolution listed in the file, using a text editor then saving it, before launching the game > %userprofile%\Documents\Anno 1800\config\

    If you use the Steam version of the game, you can also sometimes specify the monitor you want to use in your launcher settings and set a launch argument command line for the game such as, refresh [rate],-w [width], -h [height] as explained in this guide, which may be an option for you >
    https://help.steampowered.com/en/faqs/view/7D01-D2DD-D75E-2955

    Official Response
  • Bloodlex2
    Original poster 26 posts

    @Ubi-Milky Hey, thanks for the reply! I have following displays:

    • 2560x1440 16:9
    • 3840x2160 16:9

    I've already figured out this workaround and even made myself a script to quickly change that, but it's still not that conveniant to remember about it. Would be nice if this could work out of the box :). I have Ubisoft Connect version of the game, so I won't be able to take advantage of this workaround with Steam. Thanks for your help!

  • Ubi-WheelyDuck
    Ubisoft Support Staff 977 posts

    Hey @bloodlex2,

    Thank you for taking the time out to update us on the solution you have been using.

    I have forwarded this information to the team for them to investigate.

    Many thanks

    Official Response

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