ubisoft discussions

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  • lekronss
    2 posts
    This post is deleted!
  • lekronss
    2 posts

    @CremeExtreme I tried doing this but I bought the game through Epic Games and I'm trying to play it for the first time, but since it's my first time playing it, the game doesn't show up in my Ubisoft library.

  • Ubi-LadyBlue
    Ubisoft Support Staff 545 posts

    Hey to my Newcomers!

    I’m terribly sorry you’re all running into this error. I understand it’s incredibly frustrating.

    @Sudoc_07 and @lekronss, I’d ask that you go ahead and start a Support Case with us so we can check into this a bit further if you didn’t find the pinned post by @ubi-karl helpful. (I also noticed that there was a duplicate post, so I’ve gone ahead and deleted that for you.)

    @DarthMotzkusUS, were you able to complete the steps in the pinned post? If those didn’t help, I’d suggest starting a Support Case via the links that were mentioned in the post.

    Let me know if you have any questions!

    Official Response
  • alex.pyro
    2 posts

    Hi, I've bought FarCry 6 from Epic Games and i can't play it. Same error message pops up no matter how many times i've tried it. The account is linked and it still doesn't work. Do you have any idea how fustrating it is to buy a game and can't play it because of a bad conection between 2 companys or whatever this is. Can you please help me sort it out. Thank you in advance.

  • Paren59
    1 posts

    Assassins creed syndicate, same problem

  • WildReaper29
    2 posts

    @Ubi-TheBerry Bruh this was 2 months ago and it still isn't fixed. Stop acting like you're fixing this and ACTUALLY DO SOMETHING

  • WildReaper29
    2 posts

    This issue hasn't even almost been fixed. So much for all these support people giving empty replies. It's been over 2 months and it's still the same exact issue, they've done NOTHING to fix it.

  • Ubi-Thrupney
    Ubisoft Support Staff 2866 posts

    Hi there @alex-pyro , @Paren59 , and @WildReaper29 - I appreciate you reaching out about this, and I apologise for the frustration.

    The best way for us to help you to get this resolved is by taking a closer look at your account to see why this error is happening. However, here on this public forum, we're unable to do that for security reasons. Please make sure you've gone through our two articles here and here about making sure your Epic account is correctly linked to your Ubisoft Connect account, and if it is, please reach out to our teams at the links below so our support agents can have a closer look at the issue.

    Open a support ticket with Ubisoft Help
    Send a Twitter DM to Ubisoft Support
    Send a Facebook PM to Ubisoft Support

    My apologies that we're unable to help more directly with this issue here on the forum. I'm confident the support team at the links above will be able to help further with this 🙂

    Official Response
  • alex.pyro
    2 posts

    @Ubi-Thrupney hi. I have opened a suport ticket and i have been talking to 2 Tech support from your end in 3 days and it hasn't been resolved and apparently the case has been escalated and i am waiting for 2 days to be contacted by a ''Ubisoft Game Specialist''.
    There is nothing more fustrating that paying money for a game and not being able to play it because of issues that are out of your hands. This issue is affecting loads of people for quite a while and there is still no solution.

  • Ubi-TheBerry
    Ubisoft Support Staff 4080 posts

    Hey @alex-pyro ,

    I can see we have since responded to you via your case, if you could please read and get back to us when you're next available and we can continue helping if you continue to have any issues.

    In future, escalated cases are passed onto the game team to look into further, so do appreciate player's patience while they look into these.

    Thank you!

    Official Response
  • Starbase503
    1 posts

    @CCOctopus I have the same issue, with Far Cry 6. I haven't been able to play it at all, although the two accounts are linked. I have the email verifying it. I have even deleted the game and gotten a refund, then bought it again. But it still won't work. Is this an Epic problem or Ubisoft? Never had any other game fail to launch.

  • Ubi-TheBerry
    Ubisoft Support Staff 4080 posts

    Hey @Starbase503 ,

    Please could you refer to the Pinned Post in this thread for means to contact us directly so we can assist with this further?

    And in future, please could you keep to posting in a game's relevant forum, just so we can keep things focussed.

    Thank you!

    Official Response
  • CemOZEL
    1 posts

    If you already linked a Ubsoft account to Epic Store and if you try to play with another Ubsoft account this messege pop-up. Second, if you unlink your Ubisoft account from Epic Store with Ubisoft Customer Support or on Ubisoft platform thn you have to visit ''https://www.epicgames.com/site/en-US/customer-service '' and send a ticket or live chat with Epic customer service and tell them you already unlinked a Ubisoft account on your Epic Store and they have to Unlink it again on Epic platform otherwise you can not login and you will see that when you try to open a Ubisoft game on Epic "Epic Games service is unavailable" . It means you have a problem with your Ubisoft and Epic Store and mostly you have to fix it what exactly you changed on your accounts or you have to contact with Epic support to fix it.

  • LooserQC
    3 posts

    @uglybugger Moi aussi avec Le discovery tour Viking age

  • Ubi-TheBerry
    Ubisoft Support Staff 4080 posts

    Thanks for sharing this @CemOZEL !

    Official Response
  • progenitor44
    1 posts

    I've been having this error for over two years whenever I try to launch a Ubisoft game from Epic and still can't figure out a fix.

  • Ubi-Akatsirin
    Ubisoft Support Staff 583 posts

    Hey @progenitor44, sprry to hear you've been having the issue for a while now. Have you tried the fix mentioned by Ubi-Karl in the pinned post? Have you also tried reaching out to us by any chance?

    Official Response

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