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  • Silent___Sniper
    Original poster 7 posts

    Sorry, it seems you tried to purchase this more than once, try again in a few moments...


    Yeah Tried now like 3 to 5 times My account is in Good Standings and Should have no issue buying credits can someone explain the issue or how to resolve, Thank You

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Gizmo
    2297 posts

    Hey there @silent___sniper, thanks for taking the time to get in touch. I'm sorry to hear that you have been experiencing issues placing an in-game order for credits. As per our support article, we advise waiting 24 hours before attempting this purchase again. Once this time has passed, could you please try again and let us know if you've been able to make this purchase?

    We'll gladly take a closer look into it for you!

  • Silent___Sniper
    Original poster 7 posts

    @ubi-gizmo

    Yes I just tried again and got the same message with the same Email claiming fraud, I know no one has my account as I don't share it at all. So please I would like to purchase the season 9 pass, can you guys fix the issue?

  • Silent___Sniper
    Original poster 7 posts

    @ubi-gizmo Hello, Once again I have tried to purchase the Premium credits to buy the season 9 pass and I get the same message from the in game store page as stated from the main post, as well as receiving the email of fraud on my account, this should not be an issue and would like this resolved. I have waited well over the 24 hour allotted time frame on this attempt to purchase from today Monday 16th and last attempt was on the 14th. Please Get back to Me with how to correct this issue, Thank You.

  • Silent___Sniper
    Original poster 7 posts

    Once again I have tried to purchase the Premium credits to buy the season 9 pass and I get the same message from the in game store page as stated from the main post, as well as receiving the email of fraud on my account, this should not be an issue and would like this resolved. I have waited well over the 24 hour allotted time frame on this attempt to purchase from today Monday 16th and last attempt was on the 14th. Please Get back to Me with how to correct this issue, Thank You.

  • Ubi-Gizmo
    2297 posts

    Hey there @Silent___Sniper, thanks for getting back to me and letting me know. I want to apologise for the delay. I have also gone ahead and created a support ticket on your behalf. This will allow one of our specialists to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation?

    In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out! 🙂

  • Silent___Sniper
    Original poster 7 posts

    @ubi-gizmo Okay So I need to change my Account info for location as for some reason While I'm a U.S. Resident I'm temporarily reside in Europe at this time and I should Not have any issues with this matter yet it says I have to contact support to change my account details this is B.S and I would like to know why I'm being singled out like this as these are not normal policies of Ubisoft. please get back to me.

  • Ubi-Gizmo
    2297 posts

    Hey there @silent___sniper, I've taken a look into it from my end and I can see that your case has been updated further and also resolved. If you have any questions or run into any other issues, please do not hesitate to let me know.

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