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  • AnonymouVIP
    Original poster 8 posts

    when i completed all 9 stages 100% with friends in Maelstrom. after extraction. the server went offline on 05/14/2022, but a message came up saying rewards will be delivered. but i logged in today 05/15/2022 i did not receive the diamond and neither did my friends.
    I was live on twitch at the time.

    time of the event:



    Link: https://www.twitch.tv/videos/1483810460 in time 07:31:13

    Link from the image that I did not receive the diamond: Tom-Clancys-Rainbow-Six-Extraction-2022-05-15-14-37 — ImgBB (ibb.co): (https://ibb.co/cTNQsbJ)

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Mushy
    Ubisoft Support Staff 828 posts

    Hey @khonshubr, thanks for reaching out. When you posted this we were still experiencing a degradation, but this should now be resolved. Can you confirm that your rank still hasn't updated properly?

    Official Response
  • AnonymouVIP
    Original poster 8 posts
    Hey @khonshubr, thanks for reaching out. When you posted this we were still experiencing a degradation, but this should now be resolved. Can you confirm that your rank still hasn't updated properly?

    I entered the game, it's still the same 😞

    https://ibb.co/1812sFH: (https://ibb.co/1812sFH)

  • Ubi-Keo
    Ubisoft Support Staff 4056 posts

    Hi @khonshubr I'm sorry to hear that your rank still hasn't updated.

    Could you please check again to see if it has updated yet as there may have been a delay.

    Official Response
  • AnonymouVIP
    Original poster 8 posts

    @ubi-keo same thing😢 😞

    Tom-Clancys-Rainbow-Six-Extraction-2022-05-16-11-30-1 — ImgBB (ibb.co): (https://ibb.co/wr60wPt)

  • Orionap
    1 posts

    @khonshubr I was with him and did not receve the diamond

  • AnonymouVIP
    Original poster 8 posts

    @ubi-keo

    so far it has not been updated. i still have the same score. 😞

  • Ubi-Mark.
    Ubisoft Support Staff 2343 posts

    Hello @KhonshuBR,

    Thank you for the update and for providing us with additional videos.

    I'm sorry to hear that you haven't received diamond yet.

    I already reported this issue to the development team for further investigation. Once we have an update on this, we will let everyone know through these forums and the patch notes.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • JayCeSaw
    6 posts
    This post is deleted!
  • JayCeSaw
    6 posts

    Same problem 😞

  • Ubi-Keo
    Ubisoft Support Staff 4056 posts

    Hi @jaycesaw I'm sorry to hear that you are also experiencing issues achieving Diamond on Maelstrom.

    If possible could you please provide a video that demonstrates this issue.

    I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

    Official Response
  • JayCeSaw
    6 posts

    @ubi-keo The problem is the maelstrom dont count when finish apply lvl complete but the score dont count dont change and dont give reward your lvl

  • JayCeSaw
    6 posts
    This post is deleted!
  • JayCeSaw
    6 posts
    This post is deleted!
  • Ubi-TheBerry
    Ubisoft Support Staff 2882 posts

    Hey @jaycesaw ,

    As requested by @Ubi-Keo - could you please provide a video demonstrating the issue?

    We can then pass this onto the game team for further investigation.

    Thank you!

    Official Response

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