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  • AfterpulseX
    Original poster 6 posts

    once installed the game can't start the game no matter what i did.

    already updated the graphics card driver and verify the game files and im still getting no compatible driver/hardware and idk what to do.

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  • Ubi-Keo
    Ubisoft Support Staff 4099 posts

    Hi @afterpulsex I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction due to the error that you prompted with.

    This issue was reported when the game was first released but has since been fixed with a previous update. Could you please ensure you have the latest update installed.

    Could you also try the following:

    Switching to your PC's dedicated GPU then try again.

    If the issue still persists after this then could you please go through the PC troubleshooting steps here.

    There is also a workaround that was kindly provided by another player which seems to have helped some people that you could try. The steps can be found here: (https://nvidia.custhelp.com/app/answers/detail/a_id/5182/~/unable-to-launch-vulkan-apps%2Fgame-on-notebooks-with-amd-radeon-igpus).

    However, if none of those steps help then could you generate your DxDiag and MSInfo reports. Once you have those two files prepared let us know and we will create a support case for you so that you can provide them to us and this can be investigated further.

    Official Response
  • AfterpulseX
    Original poster 6 posts

    @ubi-keo i dont have any dedicated gpu installed driver, btw im trying to upload the files that you requested but i cant upload them since i dont have enough privileges for this action

  • Ubi-Keo
    Ubisoft Support Staff 4099 posts

    @AfterpulseX can you confirm if you have gone through the PC troubleshooting in the link provided?

    If so I will create a support case for you, you can then attach your files to the support case and our Customer Support team will assist you further.

    Official Response
  • AfterpulseX
    Original poster 6 posts

    @ubi-keo yes i did all of this and nothing helped

  • Ubi-Cintre
    Ubisoft Support Staff 367 posts

    Hiya @afterpulsex,

    Thanks for coming back to us, if the issue persists, could you please answer on the case and join your Msinfo32 and Dxdiag so our team can analyse them ?

    Here's how to do so :
    Msinfo : https://www.ubisoft.com/help/article/000078753
    Dxdiag : https://www.ubisoft.com/help/article/000078583

    Let us know if you need anything

    Official Response
  • AfterpulseX
    Original poster 6 posts

    @ubi-cintre there is a problem with contact support through your website when i enter the case page it says were happy to help and the rest of the page completly blank white so idk what to do
    and it says Please sign in to your Ubisoft account to contact support or open a support case. and im already logged in

  • Ubi-Mark.
    Ubisoft Support Staff 2359 posts

    Hello @afterpulsex,

    Thank you for the update. I'm sorry to hear that you were unable to update your case.

    Once you're logged into our support website, please click your avatar on the top-right, and then select customer support. It will transfer you to the dashboard with a few widgets, where you can see your avatar on the left - if you check below, you'll also see a few pink buttons - ''manage your 2 step verification'', ''change email address'' etc. Below you can also see the button ''SEE ALL CASES''. Please click it and it'll transfer you to your cases and it'll allow you to update your case with requested files 🙂

    I hope it helps and if you have any additional questions, please let us know!

    Official Response
  • AfterpulseX
    Original poster 6 posts

    @ubi-mark if i can send you a picture you will know what im talking about , i can see open case tech issues with the number of the case.
    once i clicked on that it transfer me to the page case but nothing shows up except that says log in and complete white blank page and im already logged in
    thats so frustrating. if you will to give me an email you will see

  • Ubi-Mark.
    Ubisoft Support Staff 2359 posts

    Hello @afterpulsex,

    Thank you for the update.

    I just tested this on my end and it was working as intended - can you please perform all of these browser troubleshooting steps? This will help you to eliminate any issues with your browser that can lead to this issue.

    Many thanks and if you have any other questions, please let us know.

    Official Response
  • AfterpulseX
    Original poster 6 posts

    @ubi-mark i reliazed what cause the problem and that was google chrome, i tried all troubleshooting steps nothing helped.
    but even on my google chrome phone same problem and then eventully when i opened it on safari it showed up.
    i guess your support center doesnt support on chrome

  • Ubi-Mark.
    Ubisoft Support Staff 2359 posts

    Hello @afterpulsex,

    Thank you for the update!

    That's very strange, as I was testing the website on Chrome - I'm glad, however, that you were able to resolve this issue with another browser! As soon as your files are submitted, our team will get back to you as soon as it's possible.

    Thank you for your patience!

    Official Response

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