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  • crashdodgers
    Original poster 4 posts

    Hi, I just came across Gatehouse Facility Biology Lab, but I am unable to access any of the rooms as it seems to be part of some mission that I have no knowlage of ever play or being requested to do, so how to I plat this mission?

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  • UbiKobold
    Ubisoft Support Staff 929 posts

    @crashdodgers Hello, and thank you for contacting us about not being able to access the rooms in the Gatehouse Facility Biology Lab. I am assuming that this is for The Division 2, is that correct? Also, that location is a part of the Gatehouse Facility Priority Mission, which is a mission that leads into entering the Tidal Basin Stronghold. I hope this helps, and please let us know if you have any other questions or concerns!

    I have also moved this thread to our Player Support section for The Division 2 in case you need to return with more queries. Hope that you have a good rest of your day!

    Official Response
  • Callsign-Chaos
    1 posts

    @crashdodgers Same here. What I do know is that I did the Tidal Basin Mission previously with a group. That must have put the bug in for me because I did not do the gatehouse FIRST.

    I wonder if they can fix this. Most likely not.

  • Ubi-Mark.
    Ubisoft Support Staff 2941 posts

    Hello @callsign-chaos,

    Thank you for bringing this to our attention! I'm sorry to hear that you are unable to access rooms in Biology Lab.

    Can I kindly ask you to provide us with a short video of this occurring, so we can investigate it further for you?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • crashdodgers
    Original poster 4 posts

    @ubi-mark Sorry, but making video's on my current system is not possible as they get currupeted when uploaded.

  • Marixon77
    5 posts

    @crashdodgers @Ubi-Mark

    If crashdodgers cannot provide a video, you can refer to mine.

    I have just reopened my case for the same issue.

  • Ubi-Akatsirin
    Ubisoft Support Staff 680 posts

    Hi @marixon77, thanks for the update, I'll add the video from your case to the investigation.

    @crashdodgers no worries, thanks for trying !



    Official Response
  • kleinw
    1 posts

    Has there been any progress in fixing this? I have the same issue, just discovered the lab by accident but there is nothing that happens when interacting with the black bag by the lockers.

  • Ubi-Milky
    Ubisoft Support Staff 3957 posts

    Hello @kleinw thank you for your reply.

    I have looked into this issue with the White House 'Gatehouse Facility' Biology Lab and it appears to be still under investigation by our Division QA team. They did find that the access code needed could only be found during the mission and after finishing the mission the access code would no longer be attainable and the duffle bag can not be interacted with. This issue is still being worked on at the moment.

    Official Response

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