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  • Silent___Sniper
    Original poster 7 posts

    I'm Starting a new ticket only because it is now going on a week and I have not heard back from anyone on how to resolve an issue with in game Premium Credit Purchases. I've never had any issue in this matter before and yet still want to know why I'm getting this in game message in the store overlay that It seems I've tried to purchase this item too many times, Yet I have waited well over the 24 hour and 72 hour wait time from purchase attempts and I have only made this attempt once this time to be sure that it was not my fault by trying to keep redoing the purchase. This is really annoying and the last Support agent only responded once and has not responded back at all, so please will someone fix this so I can play the new season 9 content.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Hello there @Silent___Sniper!

    I'm sorry to hear that you've encountered trouble whilst trying to purchase Premium Credits. I understand that you already have a support ticket open for this query. Please note that we are unable to handle store-based queries within the public Discussions forums, as this helps to keep your account details safe and secure.

    I recommend that you continue receiving support via your support ticket. Additionally, this will allow us to keep any new information and updates from the investigation in one place, rather than spread out between your support ticket and within the forums.

    I can see that your ticket was recently updated and a member of the Player Support team has reached out to you, so please can you check out your ticket when you're next able to? We can then continue looking into this issue further via your support ticket.

    As we are unable to assist you further with this query within the forums, I'll now be locking this thread. If you require support with anything else, please don't hesitate to create a new thread.

    Thanks! 😊

    Official Response

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