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  • Unsolved Trying to figure out my erratic ping and noticed I'm connecting to Hong Kong servers, I think.

    0 Likes/2 Replies/70 Views
    ConfusedRaccoon
    Original poster 1 posts

    As title states. I'm using Net Limiter 4 Pro to monitor and see what/when/if something is interfering, as I've had a constant 200-220ms ping since the update and frequent spikes of over 700ms. Some instances of trying to shoot and nothing happening and others of npc's running, audio playing but nothing happening for a good 5 to 15 seconds before everything catches up.

    Anyway, I noticed I had a connection to Belgium, which I believe is the closest server to me here in the UK. But also noticed no data was being transferred.
    Instead, I was getting constant up/down traffic to a server in Hong Kong, which just doesnt seem right.
    The in game connection page shows 0% packet loss, and the usually 2000-5000kbps speeds, but the pings a nightmare.

    I've tried rebooting the game, my pc, my router, taking all the wireless devices offline, switching Ethernet cables and ports. Disabling AV and firewall stuff. Can't get it to change.

    Any helpo or am I buggered?

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  • Ubi-Gizmo
    Ubisoft Support Staff 2297 posts

    Hey there @ConfusedRaccoon, thanks for taking the time to get in touch. I'm sorry to hear that you've been experiencing some connectivity issues when trying to play The Division 2. We're not aware of any active problems that would be causing this.  I have also just looked into it from my end, and I can confirm that as of 13:09pm on the 25th of May, that all of our Division 2 servers and services are running as intended. Therefore I would recommend you run through our connectivity troubleshooting in this article and ensure you have completed all the steps. These steps can help rule out many of the common causes for connectivity-related issues. I understand you have already performed several actions to try and remedy the issue such as switching ethernet cables, but we must cover everything in the article first.

    Should you have further questions regarding any of those steps in the article above, or regarding any other issue, please do not hesitate to let me know.  

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