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  • Trayhome
    Original poster 4 posts

    Greeting dear Ubisoft Team,

    Im encouting the following problem in Anno 1800. When I playing in Multiplayer (We play Vanilla) or Singelplayer(All DLC´s) the Ram usage went insane high. After one Hour it consumes already 17 GB Ram while my friends only need 8 GB ram. While im playing the game i can watch the slow but steady increase in useage of the ram and it increases so long till it crashes or it start to stutter so hard that i have to restart. I tried to resarche for a solution but i have not found one. I have done some troubleshooting tips you provide in a different post but has no affact on my problem. It makes no difference if i use a new Game save or an Old save, the consumtion is the same.

    I hope you can help me with this problem.

    I tried to upload my DxDiag and MSIinfo to provide you with more information, but i dont have the "privilage" to upload something here. I set up a google drive ordner so you can access it if you need it.

    https://drive.google.com/drive/u/0/folders/1KdsbqFLrTUgOC4Lmjt4TDnC2faPDmk-y: (https://drive.google.com/drive/u/0/folders/1KdsbqFLrTUgOC4Lmjt4TDnC2faPDmk-y)








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  • Ubi-Thorlof
    Anno Dev Team Community Developer 250 posts

    Hey Trayhome, thank you for the report, you already answered several of my questions, so I'm just going to add:

    • Are you (and your friend) using the Steam, Epic or Ubisoft Connect version of the game?
    • Does your friend have hardware that's comparable to yours?
    • Did you notice the issue appearing when building something specific, i.e. lots of ornaments, a huge fleet, certain building types etc.?

    We would also like ask you to provide an affected savegame so we can have a look for possible causes related to point 3.

    Official Response
  • Trayhome
    Original poster 4 posts

    @ubi-thorlof

    We play as a group of 4 people and one has a setup better then mine the others worse but even less consumption in case of ram. I bought the game in the past on steam and my friends play via Ubisoft Connect. I tried to play over steam and via uplay same result as for singel as multiplayer (I dont host the multiplayer game).

    Only on my side i have a gradually increase of ram consumption till it crashes. I tried various to change my grafic settings like low end, high end, Direct X 11, 12 but the problem presists.
    I dont noticed any issues appearing for specific Objects a friend of mine uses them a lot though^^.

    Sure ill provide it in the same Dropbox as mentioned above. Further more i add logs for the past two days if it may helps us to figure out my problem. It should be ready lasted 17:00







  • Ubi-Thorlof
    Anno Dev Team Community Developer 250 posts

    Thanks a lot, have forwarded all info + your saves for investigation 🙂

    Official Response
  • Trayhome
    Original poster 4 posts

    ok, thanks a lot

    im waiting for you replay.

  • XSm00vX
    1 posts

    @trayhome
    I have the same problem with the steam version
    play on 4k with 32gb ram and after an hour the ram is completely full and i can't move the mouse anymore because it stutters a lot.
    After a restart it is ok again for an hour and then it starts again.
    I haven't had problems like this before

  • Ubi-TheBerry
    Ubisoft Support Staff 3362 posts

    Hey @xsm00vx ,

    Thanks for getting in touch, investigations are still ongoing at the moment, we appreciate you reaching out to us!

    As per Thorlof's post, could you please also confirm;

    • Do you notice the drops appearing after building something specific?
    • Could you please provide a copy of your affected save file?


    Much appreciated!

    Official Response
  • Trayhome
    Original poster 4 posts

    Hey @Ubi-Thorlof

    Today i updated two new pictures in the ordner. One of the actuell erro massage and the other one a picture of my Task Manager Ram usage.

  • LittleBabyZyabl
    1 posts

    Hello everyone, I have the same issue with ram usage. Last time I was playing Anno all were fine. I could play for hours with a pretty big cities. It was last year. Today I launched anno again and couldn't play even an hour. My ram usage for Anno starts from 6 gb and rapidly approaches 8-10 gbs and then system crushes. I'm playing with 16 gb ddr4, gtx 1070, intel core i7 8750H (laptop), low-medium settings. I was thinking that it was a problem with my OS, but even after new clean installation i couldn't play anno. I tried to play with smaller resolution (droped it from full HD to 1600x1200) but it didnt help too
    edited: i can make screen video how it happens with demonstration of settings and ram usage via intel XTU

  • noAim-zEro
    1 posts

    I have the same ram usage issue, i've noticed that the ram rises badly after activating the new world. I think it started with building the hacienda.
    Im also using the Steam version.
    Playing with 32gb ddr4

  • Ubi-LadyBlue
    Ubisoft Support Staff 313 posts

    Hello @noaim-zero and @LittleBabyZyabl.

    I'm sorry to hear you're both running into this issue with Ram usage as well.

    @LittleBabyZyabl, Did you notice this occurs after you build anything specifically? Are you using the Ubisoft Connect, Steam, or Epic version of the game?

    Could I also have both of you grab me copies of your save files so that I can get them passed along?

    Official Response

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