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  • 0 Likes/9 Replies/1438 Views
    F1-_-
    Original poster 5 posts

    @ubi-gizmo I just updated the game from a very long break. First of all, it's the second time an update wipe all my custom binding... And now I can't bind PG up or PG down keys to any action. I did try to use another key but as occasional player, it ruin my gameplay.

    Basically, I'm able to bind the keys and save it. But nothing happens when i press the button during the game.

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  • Ubi-Keo
    Ubisoft Support Staff 4099 posts

    Hi @f1-_ I'm sorry to hear that your custom key bindings have reset after the update and that your PgUp or PgDn keys do not work in-game after selecting them in custom key binding.

    First of all please ensure that you are running Ubisoft Connect with administrator rights, if you already are please let us know.

    With regards to the PgUp or PgDn keys not working in-game, I understand that you tried using another key, can you confirm if this was the default key or another custom key? I am just trying to determine if the issue is related to the PgUp or PgDn keys or the action itself that does not work when being custom assigned to another key.

    Official Response
  • F1-_-
    Original poster 5 posts

    @ubi-keo Ubisoft Connect isn't running with admin rights. I don't really undestand what it has to do with my problem as the key binding are ingame configuration. I will do it from now.

    Here a screenshot of the binding. I also tried to bind the page down on "reload" resulting to the same problem.

  • F1-_-
    Original poster 5 posts

    @ubi-keo As I took the screen shot of my keybind this morning, I realised the icon of page down looks like a up arrow.
    Here is the bug: On the key binding screen, if I press page down, it trigger page up. If I press page up, it trigger page down.
    Workaround: Press page up to set page down and vice versa. During the game, key bind are working after all.

    At the end, very small bug and easy workaround... Still a bug.

  • Ubi-Keo
    Ubisoft Support Staff 4099 posts

    @f1-_ thanks for the update and the screenshot you provided, I will forward this on to the development team.

    With regards to the administrator rights I was suggesting that you run Ubisoft Connect with administrator rights to see if it helps to prevent your custom binded keys from resetting.

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 4099 posts

    @F1-_ the development team have explained that they have been unable to reproduce this issue on the latest game build.

    Can you confirm if you are experiencing this issue on the latest update?

    They have also asked if you could provide a video of the issue with an on screen keyboard.

    Official Response
  • F1-_-
    Original poster 5 posts

    @ubi-keo Here we go: https://www.kapwing.com/videos/628d9b0b3f405b00b708bcc1: (https://kapwing.com/videos/628d9b0b3f405b00b708bcc1)

  • F1-_-
    Original poster 5 posts

    @ubi-keo And yes this looks like the latest Vulkan update. Ubisoft Connect doesn't propose update since I did it this weekend.

  • Ubi-Keo
    Ubisoft Support Staff 4099 posts

    @f1-_ thanks for the screenshots and video, I have forwarded these on to the development team.

    Official Response

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