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  • locked topic_solved [PC] FSR setting crashes the game

    3 likes/93 replies/7158 views
    DevourColossus
    Original poster ubisoft:x-posts, 94

    As the title says.
    Whenever I enable FSR, game crashes. Try to start the game again and crashes at main menu. Only way to get back in the game is turn upscaling to 0 in the .ini.

    Have verified game files three times with no luck.

    Rtx 3090
    I9-10900k
    32gb ram


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  • Ubi-TheBerry
    Ubisoft Support Staff ubisoft:x-posts, 5454
    Best Answer

    Thanks for letting us know this has been resolved for you @Freestepper !

    The team have also confirmed this should now have been fixed.

    As this is the case, I'll lock this thread.

    If anyone has any further queries, please get back in touch!

    official-response
  • PatrickRossotti
    ubisoft:x-posts, 2

    @devourcolossus no meu tbm

  • DevourColossus
    Original poster ubisoft:x-posts, 94

    @patrickrossotti
    Hopefully it's a quick fix.

  • xw1ze
    ubisoft:x-posts, 5

    Repeatable

  • DevourColossus
    Original poster ubisoft:x-posts, 94

    @xw1ze same on my 3090

  • Ubi-Viral
    ubisoft:x-posts, 2366

    @devourcolossus Hey! Sorry to hear that you are experiencing this crashing issue.

    In order to troubleshoot this can we ask that you try the steps here.

    If the issue continues please let us know.

    Thank you.

  • DevourColossus
    Original poster ubisoft:x-posts, 94

    @ubi-viral I'm not at my computer but I can tell you that graphics drivers are up to date as a new rtx driver dropped yesterday and was installed before downloading the valhalla update. I have verified files 3 times, Latest windows up date is installed, and no background processes were running that aren't required. Someone else with a 30 series card also has the same problem and posted about it in this forum.

  • S7igma957
    ubisoft:x-posts, 248

    Not a single issue with FSR. Works great!

  • DevourColossus
    Original poster ubisoft:x-posts, 94

    @s7igma957 no issues for YOU. However some of us ARE having issues.

  • S7igma957
    ubisoft:x-posts, 248

    @devourcolossus You should search in your software, hardware etc. Game is fine!

  • DevourColossus
    Original poster ubisoft:x-posts, 94
  • ShujinHakkai
    ubisoft:x-posts, 1

    @s7igma957 I am having issues too. My game will not open now. Crashes before the main menu. So yeah, okay, buddy. You're probably running on a Radeon GPU. Honestly, if the game was going to crash for Nvidia users they shouldn't have even implemented it. If you are running an Nvidia card then try to adjust the settings in FSR to quality and see what happens. Because for me it was fine before I went and changed it to quality.

  • vm4M9Tz4pB
    ubisoft:x-posts, 147

    @ubi-viral i think the crash is raised from the game coding on the FSR. my case is when i select it on any quality option, it keep crash instantly, i can see the starting logo and then it crashed, back to window crash and pop up the sending report box. if it is on default , adaptive FSR, it will not happen(crash) as when setting it at any others quality option .

    my GPU and CPU both are AMD, 5xxx series , 6XXX series and X570s. so it do support FSR. Even i had verified the file, i still unable to log in again at the moment.

    if u can't log in the game, open the ACvalla.. in document by notepad, and set FSR quality =0 which is equal to setting it as adaptive FRS in the game

  • Ubi-Mushy
    Ubisoft Support Staff ubisoft:x-posts, 1475

    @xw1ze @DevourColossus Sorry to hear you're both experiencing this issue! Could you both run through the steps in this FAQ and see if this still occurs?

    If it does, I also recommend completing a clean install of your GPU drivers.

    official-response
  • DevourColossus
    Original poster ubisoft:x-posts, 94

    @ubi-mushy unfortunately it still crashes on anything other than adaptive.

  • Hate2015Uplay
    ubisoft:x-posts, 1

    @shujinhakkai For the record, even if you run on Radeon/AMD you will still get the crashing. At least that's the case for me on 6700xt. Don't think the quality settings are working for anyone at all atm.

  • Ubi-TheBerry
    Ubisoft Support Staff ubisoft:x-posts, 5454

    Hey guys,

    Thanks for your continued updates.

    For anyone still having issues, could you please open a case via our Support Site and attach your DxDiag and MSinfo system files?

    You can also reach us via Facebook and Twitter.

    In order to investigate this further, it'd be very beneficial to collect more information on the systems of those affected, so would appreciate you sending us your reports.

    Thank you!

    official-response
  • Ubi-Mushy
    Ubisoft Support Staff ubisoft:x-posts, 1475

    @devourcolossus Sorry to hear that. Could you create a support ticket and attach your system files? I'd like to take a closer look at this issue.

    official-response
  • satsworld
    ubisoft:x-posts, 17

    same it crashes on anything other than adaptive on my 2070 super and the adaptive doesn't seem to work at all as it doesn't improve performance for me.

  • george.george21
    ubisoft:x-posts, 5

    Re: [Implementing FSR 2.0 in Valhalla](/topic/144989/implementing-fsr-2-0-in-valhalla)

    i have a problem ween i ativate fsr in ultra quality the game is not working no more is opening for 10 sec and in menu crash how to stop fsr ????? without entering in game becouse i need to dowland the game again to make work again and i dont wanth to stay hours to waith again

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