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  • topic_unsolved US Central Server Problems (System Lockup-Memory Maxed Lockup)

    0 likes/6 replies/941 views
    MLG_Totenstille
    Original poster ubisoft:x-posts, 9

    There is an Issue with your US Central PC Servers because Every time the game connects me to them I end up Crashing after a Memory Max Out (I am running 32gig but every time Div 2 Screen Freezes it's at +7kmb... not even close to my system max so must be a program lockup?) There must be an asset corruption on the Server because it almost always happens on Engagement with NPC's. When I finally get on US EAST servers I have almost No Issues whatsoever, but after an hour or so it forces me back to US Central Servers and I don't notice except for a little lag on engagement but it's usually to late and my Game Freezes. Only reason I know is because it connects me back US Central. Is there a Way to NEVER connect to your Junkie US Central Server??? I live in the Midwest US and it is the lowest PING but I'd rather be able to Play with a little lag (barely noticeable on US East, a little more noticeable on US West) than keep Freezing all the time and losing my Stacks from Momento Backpack!

    I have Verified my files Over and Over and rebooted several times and even Uninstalled and Reinstalled Div 2 after Freezing up 5 times in a row! I have the most current Drivers (except the Newest Nvidia that came out less than a week ago) and my system is Always Up-To-Date.

    I have no other issues with any other games.

    I have...
    ASUS ROG Strix GL12 Gaming Desktop PC w/ WINDOWS 10 Pro
    INTEL i7 9700F CPU @3.00ghz
    NVIDIA GeForce RTX 2060 6gb GDDR6
    G.SKILL Ripjaws V series 32gb (2x16gb) DDR4 2666
    1TB M.2 SSD
    Internet is FIBER 300mbs Up and Down (Checked with ISP and Router also shows no connection issues/problems)

    I have looked through other posts and tried some of them, but nothing has worked... This only started After the last Update, because I used to be able to play 6 to 8hrs at a time with no issues!

    Please Fix your Memory Leaks/Faulty Servers! It's hard enough Grinding out Gear AGAIN after 4200hrs+ Played....

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  • Ubi-Nacho
    Ubisoft Support Staff ubisoft:x-posts, 1736

    @mlg_totenstille Hello there.

    Sorry to hear about this issue you've been having when connecting to specifically US Central servers. Thank you for providing us with information on what you've tried so far, along with your system specs.

    For testing purposes, if you've not already done so, could you please try disabling the Ubisoft Connect overlay? There's an issue the team are investigating currently, in regard to system performance when using the overlay, and we'd like to rule this out as a possible factor.

    Would you be able to let us know if your game freezes indefinitely, or for a few seconds/minutes? Do you notice any performance issues leading up to the freeze?

    official-response
  • MLG_Totenstille
    Original poster ubisoft:x-posts, 9

    @ubi-nacho Thanks for Replying!

    I have not had the Overlay Active since I switched to DX12 over a year ago. I have All options turned off in the Properties and Settings, I go so far as to Kill the Gamebar Presence Writer in the Windows Task Manager (this Used to work to stop the crashes... used to...), but none of this helps when I am on US Central Servers (that also Server Restart Every Night if not Twice a Day....). My game will Especially Freeze Every Single Time I get an Update to Any Task I am doing and when I get an Achievement Update. I have A Lot of Screen Shots of my Desktop with the Screen Froze and my Task Manager Open (Windows Snip&Sketch with All 3 Monitors shown) I can upload them to my IMGUR acct and send you a link in DM if you'd like.

    I believe it is Partly to do with Ubisoft Connect when my Game freezes because sometimes when my game Freezes it's because I completed a Challenge or got some unseen Achievement (only know because while I'm killing the Game and Restarting I look at the Challenges and there are New ones Completed...)

    But the US Central Servers are having issues too... probably too many doing things they are not supposed to be doing on there... can we get a Server Select option for us PvEers?

    Thanks again for the Reply and I hope this gets fixed Soon! 🙂

  • Ubi-Mushy
    Ubisoft Support Staff ubisoft:x-posts, 1475

    @mlg_totenstille Thanks for the additional information! It does sound like these issues are related to Ubisoft Connect. Have you reinstalled the program since these issues began?

    official-response
  • MLG_Totenstille
    Original poster ubisoft:x-posts, 9

    @ubi-mushy Thanks for the Reply! I have reinstalled Everything about a week ago, again...

    I think the real issue is someone has found a way (in a round a bout sort of way through Ubisoft Connect/UPlay) to DDoS people on their friends lists. I have Removed everyone from my friends list but because Ubisoft Connect does not work right and Remove you from others lists that you have removed from yours, they still have a connection to you. I am not certain how (maybe spam inspecting or swapping between characters quickly or just finding a link through UPlay because of the Share Play feature to spike your IP?) but I know if I go ONLINE, instead of Invisible, I am disconnected in under 5 min. Lately after the last Patch, If I go invisible, I Only get about 30 min or so of uninterrupted Game play before my game Freezes and Locks Up. It used to only happen in the Evening and Mornings but now it's Every Time I play.

    I Hope this issue with Ubisoft Connect and Division 2 gets fixed because I Love to play this game but this is the Only game I have that gives me Any Problems and the Only game I have had to change special settings and set affinity for programs to run if I want to play it for more than 5 min... this is too much work to play a game for "Fun"...

    Also can you guys clear my Friends list from other peoples side who I Used to be Friends with? I just want to see if That will Fix the Game Freezing/Lockups? I only have 4 people left on my friends list that are RL Friends who I Trust. I would have Blocked all of them if I had known that it didn't remove me off their list when I removed them from mine...

  • Ubi-Perseids
    Ubisoft Support Staff ubisoft:x-posts, 1147

    @mlg_totenstille Thanks for the update. It is an interesting theory you suggest that people may have found a way to DDoS other players through Ubisoft Connect somehow. I'm not really sure how that would happen, but it isn't necessarily outside the realm of possibilities either. Sadly, we don't have a way to remove you from other people's friend lists. I apologize for that. Something else I would like you to try though are these steps to see if it helps when you have a better connection to the client or not.

    official-response

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