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  • topic_unsolved R6 settings and loadout RESET every time I start the game

    1 likes/6 replies/2322 views
    Antiguo_Velero
    Original poster ubisoft:x-posts, 2

    Hello, every time I start Rainbow Six Siege, the game it's like I start it for the first time. All notifications are unread, loadouts and skins reset and the season pass is unopened. How could I solve? I have had this problem for over a year.

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  • Ubi-Viral
    ubisoft:x-posts, 2366

    @antiguo_velero Hey!

    Sorry to hear that you are experiencing this issue. In order to resolve it please try the following:

    • Close the Ubisoft Connect application.
    Open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.
    • Create a backup of the save folder by copying it to a safe location, then delete it.
    You can find the folder in the following locations:

    Ubisoft Connect or Epic Games Launcher
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<UbisoftConnectID>\635
     
    Steam:
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<UbisoftConnectID>\1843

    • Start the Ubisoft Connect Desktop App in administrator mode and disable the cloud save option as well as the in-game overlay.
    • Launch the game.
    • Once in the game, customise an Operator's loadout and complete a Situation to allow an autosave to be created.
    • Exit the game, and re-enable the cloud save and overlay options.
    • Launch Rainbow Six: Siege again.

    You should receive a prompt asking you which save you would like to use. Select the local save option - this will also update the cloud save.

    If the issue continues after this please let us know.

    Thank you.

  • JuraDumas
    ubisoft:x-posts, 4

    +1

    Guys. I know "triple A" is all about trawling for whales but please stop reseting "cosmetics" every time there's an update

  • JuraDumas
    ubisoft:x-posts, 4

    I've played this game since it was in Alpha.

    Guys, I know "triple a" is all about trawling for whales but please stop resetting "cosmetics" everytime there's an update or the game is re-installed.

    thanks

  • Antiguo_Velero
    Original poster ubisoft:x-posts, 2

    @ubi-viral thank you for the support! I solved the issue.

  • Ubi-SpaceCats
    Community Representative ubisoft:x-posts, 940

    @antiguo_velero Awesome, I'm so glad to hear that! 🎉

    official-response

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