ubisoft discussions

Quick Suggestions

  • RAGE_THERAPY
    Original poster 85 posts

    Agents, I can't say this is definitive - but after two back-to-back days of multi-hour freeze-free / crash-free sessions since removing a Corsair Commander Pro and iCue software from one of my PC systems.... it may be a factor for some of you. I also removed a Corsair H100i 240mm AIO and replaced it with a Noctua CPU air cooler and fans. So, no Corsair LL fans or even case Corsair LEDs were installed for testing.

    While I've never used the in-game iCue integration, it seems like the USB resources and underlying iCue application seems to eventually cause The Divison 2 application to freeze and/or crash. Now, whether the Development or QA team at Massive Entertainment care to test and resolve with their game application or their partner Corsair and the iCue application - is up to them.

    I should also note, that a fellow clan member is also testing the same theory and his system has also been freeze-free / crash-free for three days now since removing iCue and all Corsair hardware - whereas previously he would experience multiple freeze/crash instances during his gaming sessions with The Division 2.

    I'll continue to update this post with my testing or as soon as I get a freeze.... but at the moment this seems to have resolved the long-standing issues I've had with The Division 2 on PC. Swapping out pretty standard industry hardware from Corsair and their iCue software clearly won't be a solution for many, but I wanted to share my findings. Also, whether other RGB lighting ecosystems like onboard addressable 5V or RGB 12V are a factor in the in-game freeze/crash is unknown to me at this point.








  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiSushiVamp
    Community Representative 1138 posts

    @rage_therapy Hello! Thank you for sharing your findings on how you have found to resolve the crashing many players are encountering. I have gone ahead and shared this thread with our team who is investigating the crashes. I appreciate you taking the time to write a detailed thread about this and your findings! I hope you have a happy day in the meantime.

    Official Response
  • Crackcarlsson
    3 posts

    @rage_therapy Thanks for the testing. I have a lot of Corsair stuff installed in my computer as well, so I really appreciate the heads up. If this really is the issue here, then that really explains a lot. I can't believe they simply refuses to solve this horrible mess until a much later date... This should be their top priority.

  • Imagine_Brata
    749 posts

    @ubisushivamp And I have helped several of our clan members with crashes, most of them have gotten rid of crashes when I told them to uninstall all rgb software. Because Easy anti cheat has problems with them. Many rgb drivers are not certified drivers. So why not have a PTS without "Easy anti cheat" to see if "Easy Anti Cheat" is the problem for all crashes.

  • HaywardGG
    109 posts

    @rage_therapy I don't have any of that gear and my game still crashes and freezes. I think this is another coincidence. To be fair! Ubisoft know what the issue is, they're just not fixing it for whatever reason. My guess is MONEY or TIME! The game hasn't crashed once in the past 2 days for me. 8 hours game play each day (nearly). But before that it was crashing every 20 minutes or so and always during the first 10 minutes of starting up the game.

    I do hope this works for you and others though, maybe you got lucky and found a genuine workaround for your hardware .. But for those of us who don't have any of that gear, what do we do ?

  • Ubi-Nacho
    Ubisoft Support Staff 1736 posts

    @haywardgg Hi there.

    Sorry to hear about the crashes that you've had previously.

    If this issue returns, or continues, please feel free to reach out to us here, and we'd be happy to offer some troubleshooting steps for you to follow.

    Many thanks.

    Official Response
  • WrecK3rr
    379 posts

    People not using Corsair iCue are crashing just the same.
    Please, wake up. It is not your system causing this.

    Also FYI, I do have iCue installed (latest version),
    and then last crash I had was like 3 days ago.
    Not a single crash/freeze in 3 days of sessions. So what gives?

  • OneZeroZero
    1 posts

    I concur with finding the Corsair iCue Software does do abnormal things like ramp CPU usage to 100% causing stuttering framerate in-game, especially on a shield break animation with stagger it's unplayable until the animation has passed. I'm on iCue v4.24.193, after the game crashed to desktop all the fans and RAM RGB become nonresponsive. the only way to continue is to end the iCue task in 'Task Manager' before starting the game or restart the computer and quit iCue before launching the game, it's a shame because the active lighting theme looks so awesome paired with the game😖

  • Christofor
    3 posts

    @rage_therapy Also using Icue builded pc . No problems or any crashes here .

  • Ubi-Mushy
    Ubisoft Support Staff 1151 posts

    @onezerozero I'm sorry to hear you've run into these issues. Since this seems to be related to that specific program, I recommend reaching out to Corsair support: (https://help.corsair.com/hc/en-us) for some more specific troubleshooting.

    In the meantime, the team is still investigating The Division 2 crashing on PC in general. Please keep an eye on this forum for updates.

    Official Response

Suggested Topics