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  • Unsolved DLC Purchased on ubisoft connect wont activate, says it was activated 3 years before I purchased it.

    0 Likes/2 Replies/1002 Views
    bjmcwilliams1
    Original poster 2 posts

    I just purchased the anno 1800 deluxe dlc and it is not activated in my game, I went into the purchase history to see if there was an issue with the purchase and both Ubisoft connect and paypal said the purchase went through, I then noticed it said the game DLC that i just purchased on 06/09/2022 was "activated on Uplay on 16/04/2019".
    so the ubisoft dlc i just bought was activated on an account other than mine before I purchased it yet it shows up as a purchase for myself on my own account.

    Can someone please help me resolve this massive blunder by ubisoft.

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  • Ubi-Milky
    Ubisoft Support Staff 3957 posts

    Hello @bjmcwilliams1 thank you for getting in touch with us.

    In order to help you with your purchase, we will need to see your proof of purchase for the game or your confirmation email, that confirmed your recent transaction. This will allow us to investigate this game key further and any activations it has had in the past.

    Please get in touch with us privately about this, with your proof of purchase, over one of the following links for further help >>

    Ubisoft Email/Live Chat support - https://www.ubisoft.com/help/contact
    Twitter Support -  https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/


    Official Response

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