ubisoft discussions

Quick Suggestions

  • voidblacque_
    Original poster 4 posts

    I've had the game for about 2 months with the DLCs included (Legend of Beowulf, DoR, Wrath of Druids, Siege of Paris, Twilight+Berseker Pack, Set of Runes) and played it just fine, until about 3 weeks ago, the message "new downloadable content has been detected, please return to title screen to access it" keeps popping up and no matter what I choose to do, it won't recognize the DLCs I already own. Others seem to have experienced it too, but they fixed it by uninstalling and installing the game and DLCs, which won't work for me at all, no matter how many times I do it, even with waiting for a week in between. It's become highly frustrating. Restarting the console won't help either (I'm on Xbox One).

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Froggard
    Ubisoft Support Staff 2647 posts

    Hey @voidblacque_

    I'm sorry to hear you keep having this message and returning you to the menu. Can you let us know if you bought the game and any content on your Xbox account or if you have shared it from another one that made the purchase? Also, if you have played the game on any other devices that may have had any other additional content installed on it?

    If you could also capture a video showing this loop that you are stuck in and all the game content that is installed on your Xbox, that would be great, as we may need to forward this to the dev team to look into.

    Official Response
  • voidblacque_
    Original poster 4 posts

    Hi @ubi-froggard, thanks for answering. I bought the game from another account on the same console, but both accounts have the same issue. I haven't started playing the game on the buyer's account though. 

    I haven't played the game on any other devices. The purchased game version was the Ultimate Edition, which no longer seems to be available on the Xbox Store. I can't record what I own in the Store or installed the Manage Game settings, but they both include what I initially purchased: Legend of Beowulf Quest, Dawn of Ragnarok, Dawn of Ragnarok - the Twilight Pack, Wrath of the Druids, Siege of Paris, Berseker Settlement+Gear+Longship Pack and Set of Runes.

    Here are the links to the recording:

    - here I first use the buyer's account, then at the end I log in with my own account
    - here I show the same issue with my own account
    - here I show the same message appearing again even if I didn't press anything

    I'd like to point out that I chose "yes" at the looping messages each time I was in the log-in screen. I also wrote down in the video description what I was trying to show in each one. Thanks!

  • Ubi-Perseids
    Ubisoft Support Staff 500 posts

    @voidblacque_ Thank you for the update and for providing these videos! I was looking into this for a while and had a random idea. I'm not sure if it will help or not, but can you try to redownload the content for free from the Xbox store? I feel like that may have been a fix for a similar issue other players had, but it might have been on PlayStation. It's worth a shot though! Let me know if it helps at all.

    Official Response
  • voidblacque_
    Original poster 4 posts

    Hey @Ubi-Perseids ! Your random idea helped me make some progress, though it didn't entirely fix it. Though the add-ons were still labeled as "owned" in the Xbox store, I pressed on them and it showed that they weren't installed. I installed the ones available (each took about 5 seconds or less) and I logged back in the game, and the issue was fixed on the buyer's account, but after I logged in with my own account, the issue came back. Even after switching to the buyer's account again, the message was back. Once again I had to sign out of that account and the add-ons weren't installed again, so I did the same thing as before and same result. I have to sign out of my personal account each time before accessing the store, by the way.

Suggested Topics