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  • Ubi-Keo
    Ubisoft Support Staff Original poster 4099 posts

    Hi Agents!

    If you are experiencing connectivity issues then first of all check the server status for The Division 2 here. You will need to login to your Ubisoft account first to view the server status.

    If the server status is ok, then please go through the relevant connectivity troubleshooting for your platform then try again. We also strongly recommend setting up a static IP address.

    Xbox One Connectivity Troubleshooting
    Setting up a static IP address for Xbox One


    PlayStation 4 Connectivity Troubleshooting
    Setting up a static IP address for PlayStation 4


    PC Connectivity Troubleshooting
    Setting up a static IP address for PC

    If you are still experiencing issues after this then please contact support on one of the support channels below. Please include the error code if you receive one, your region, your internet service provider and a screen shot of your forwarded ports.


    Official Response
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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff Original poster 4099 posts

    Hello Agents!

    If you are having audio issues, we generally recommend these PC steps. We especially recommend doing a clean install of your audio drivers and disabling extra background applications. One player found that disabling VOIP has resolved this issue for them. Restarting your game every once in a while may also resolve this issue. We have also found that making sure your "Windows Spatial Sound" is set to "(OFF)" has also resolved this issue.

    If you use a Logitech headset, we recommend disabling the Logitech Surround Sound Service.
    If disabling this service did not resolve your issue, another player provided the following workaround:
    - Keep your headset plugged in.
    - Go to "Device Manager".
    - Search for your headset under Audio Controller.
    - Remove the device.
    - Unplug your headset, and wait a few seconds.
    - Plug your headset back in
    - Restart your PC after Device Manager has recognized your headset.
    - Go to the Logitech Software and try the sample surround.

    Another player has noted this can be related to crashes in TD2 as well.

    I unplugged the dongle that my g430s come with that is used to enable the 7.1 and allows the headset to talk to the software.... using the headset without the dongle appears to have fixed it.

    If you are still having audio issues after trying all of these stepsplease submit your MSINFO and dxdiag files through our support website. Please include the following information on your ticket:

    - The model of the headset you are currently using
    - What driver version are you running?
    - What troubleshooting steps have you done so far?

    Official Response

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