Pinned Locked UNSOLVED The Division 2 - Connectivity and Audio Troubleshooting0 Likes/2 Replies/2014 ViewsUbisoft Support Staff Original poster Ubi-Keo 4099 posts
If you are experiencing connectivity issues then first of all check the server status for The Division 2 here. You will need to login to your Ubisoft account first to view the server status.
If the server status is ok, then please go through the relevant connectivity troubleshooting for your platform then try again. We also strongly recommend setting up a static IP address.
Xbox One Connectivity Troubleshooting
Setting up a static IP address for Xbox One
PlayStation 4 Connectivity Troubleshooting
Setting up a static IP address for PlayStation 4
PC Connectivity Troubleshooting
Setting up a static IP address for PC
If you are still experiencing issues after this then please contact support on one of the support channels below. Please include the error code if you receive one, your region, your internet service provider and a screen shot of your forwarded ports.
Ubisoft Support Staff Original poster Ubi-Keo 4099 posts
If you are having audio issues, we generally recommend these PC steps. We especially recommend doing a clean install of your audio drivers and disabling extra background applications. One player found that disabling VOIP has resolved this issue for them. Restarting your game every once in a while may also resolve this issue. We have also found that making sure your "Windows Spatial Sound" is set to "(OFF)" has also resolved this issue.
If you use a Logitech headset, we recommend disabling the Logitech Surround Sound Service.
If disabling this service did not resolve your issue, another player provided the following workaround:
- Keep your headset plugged in.
- Go to "Device Manager".
- Search for your headset under Audio Controller.
- Remove the device.
- Unplug your headset, and wait a few seconds.
- Plug your headset back in
- Restart your PC after Device Manager has recognized your headset.
- Go to the Logitech Software and try the sample surround.
Another player has noted this can be related to crashes in TD2 as well.
I unplugged the dongle that my g430s come with that is used to enable the 7.1 and allows the headset to talk to the software.... using the headset without the dongle appears to have fixed it.
If you are still having audio issues after trying all of these steps, please submit your MSINFO and dxdiag files through our support website. Please include the following information on your ticket:
- The model of the headset you are currently using
- What driver version are you running?
- What troubleshooting steps have you done so far?