Unsolved Query about purchasing additional content0 Likes/4 Replies/185 ViewsOriginal poster florbar 12 posts
I purchased de game in Epic but i want to buy the dlc on ubi, becausehave a better discount. My answer is:
is there a problem if i do that?
Ubisoft Support Staff Ubi-Keo 4626 posts
Hi @florbar we always recommend that you purchase any additional content or a Season Pass on the same client that you purchased the base game on. This mainly applies to anything purchased via the Steam client.
In this case any DLC purchased on the Ubisoft Store should work. However, if you did experience any issues accessing the DLC I would recommend uninstalling the game if it was downloaded in the Epic launcher and re-download in Ubisoft Connect.
Ubisoft Support Staff Ubi-Thrupney 2822 posts
Hey there @florbar ,
Yes, specifically for Valhalla, I can confirm that you'll be alright to have the base game on Epic and the DLC via Ubisoft Connect. As you may know, Valhalla isn't on Steam anyway. These rules vary between games, though, which is why we always recommend purchasing DLC and base games on the same launcher.
In any case, you'll always be able to reach out to our support teams if you ever encounter compatibility issues, using the links below, so they can have a closer look at your accounts and purchase, and advise you on the best course of action.
Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support
Let me know if I can clarify this further!