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  • IHTG.rogerd2227
    Original poster 6 posts

    Yesterday was "better" for me but still had crashes. Fair comments to yesterdays post, we have provided Ubisoft with details before and not gotten any responses but I'm happy to provide more detail if it means the problem will be fixed. I'll even record my entire session, send in log files, dxdiag, whatever is needed to get this fixed.

    The Numbers:

    Total Hours Played : me (~6), clan (~30)
    My Crashes : 2 - both were in the first 30 to 45 minutes, had to go to task manager to kill the game. Happened at random points in the game.
    Clan Members : 8 - all over the game, in Countdown, clearing convoys, in missions.

    Ubisoft - it would be nice to get some type of official statement that you are aware of the problem and that you are working to fix it. If you have done this, my apologies, apparently I have missed it.

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  • N3mB0t
    1013 posts

    @ihtg-rogerd2227

    there is an oficial statement that the fixes for the crashes willl be only on TU16 , never before.

    you can check that on the oficial Division twitter , it was posted by the new commuinity manager.

  • Ubi-Milky
    Ubisoft Support Staff 3045 posts

    Hello n3mb0t and IHTG.rogerd2227 thanks for getting in touch with us.

    Are you referring to the new creative director's tweet where they confirmed the crash issue is under investigation and of highest priority >



    Regrettably, we do not have an ETA on when the crashing issues will be fixed at this time.

    We would still recommend following through with some basic troubleshooting steps for crashes, to rule out any external causes of crashes on your system recently using our guide >> https://www.ubisoft.com/help?article=000061047

    Official Response
  • N3mB0t
    1013 posts

    @ubi-milky

    i was refering to another tweet that was made by the new community manager where it was said the fixes were coming in TU16.

    i cant get to it now but its on the oficial division twitter , its maybe older than this comment by yanick and was made a few days after the season 9 presentation video and launch.

  • Ubi-Milky
    Ubisoft Support Staff 3045 posts

    Thanks for confirming @n3mb0t.

    I have located the tweet you are referencing from the community dev referencing TU16.

    As the creative director had tweeted a month later, the Division team are hoping to resolve the crashing issues sooner than TU16, but again, we don't have an official ETA on when this will be as the investigation into crashes are very much still ongoing.


    Official Response

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