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  • Solved [RESOLVED] Unable to open cell door with key in Anderitum Raven Challenge when the key is stolen | POST HERE

    9 Likes/158 Replies/7150 Views
    max-attac
    Original poster 3 posts

    The key is back, I can now get it from the guard... but when I try to use it on the cell, the game ask me for the key ?!!! I tried two times...

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  • Ubi-Keo
    Ubisoft Support Staff 4692 posts
    Best Answer

    Hi Vikings!

    I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein the cell door cannot be opened with the key in the Anderitum Raven Challenge when the key has been stolen should be resolved with the release of Title Update 1.6.0! You can read the full patch notes here.

    The patch was deployed earlier today.

    If you are still unable to open the cell door after stealing the key after installing the new update, please don't hesitate to share an update within this thread so we can notify the development team. When sharing a new report, please can you provide us with the a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the main menu screen.
    • That you are unable to open the cell door after stealing the key


    Additionally, please ensure that you have an up-to-date save file uploaded to the Cloud. The support article here can help you to do this.

    We can then use these reports to reopen the investigation should the issue persist following the 1.6.0 update. 

    Official Response
  • krillekanin
    4 posts

    @max-attac Exactly the same for me. I´ve tried it 3 times now, with the same result.

  • LopeyOlheg
    1 posts

    im wondering if anyone even tested challenge if everything works correctly before releasing update.

    yes, key is back
    no, it doesn’t work at all

    problem still unsolved
    challenge can’t be completed

    i hope it wont be forgotten like Black flag bug
    in memory 8 sequence 12 where we had to do whole game again because max upgraded ram didnt let us finish task for „upgraded ram” hit :v especially when these trials are much more annoing to complete

  • Ubi-Keo
    Ubisoft Support Staff 4692 posts

    Hi @max-attac @krillekanin @lopeyolheg I'm sorry to hear that you are now experiencing an issue opening the cell door after collecting the key.

    Could you please provide a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the main menu screen.
    • That you are unable to use the key on the cell door


    Additionally, please ensure that you have an up-to-date save file uploaded to the Cloud. The support article here can help you to do this.

    Official Response
  • Firito77
    1 posts

    The key is working when you kill the guard, you can't just steal it. Now we can finish the trial but without the 'Remain non-lethal' task completed.

  • Rocky6161
    1 posts

    Here is the link




  • krillekanin
    4 posts

    @firito77 Yes you are right, exactly the same for me.


  • mails333
    2 posts

    @rocky6161 confirm this bug on ps5 😞 Ubisoft Help!

  • Ubi-Keo
    Ubisoft Support Staff 4692 posts

    Hi @firito77 thanks for the update.

    @krillekanin @LopeyOlheg @max-attac I have created a new thread for this issue as the original issue was resolved with the update.

    I have reported this to the development team so they can investigate further.

    Could you please provide a video that demonstrates this issue.

    I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

    Official Response
  • SurrealDragon97
    1 posts

    same issue -.-

  • KentJMRosario
    1 posts

    Same issue for me as well, all I want is that friggin achievement

  • JLL77
    3 posts

    Hi team !
    I'm a PC player and it's just the same for me !
    I'm able to pick up the key from the bully and it dosen't open the cell's door at all !!!! is this a king of bad joke from the computer designer (if we can call them like that...) ????
    They dont know that after resolving a bug fix, they have to check that their correction works !!! this is just BASICS !!!!!!!!!!!!!!
    This is just unacceptable and unbearable !
    and now what ???? We'll have to wait for an other month to see this new issue resolved !
    this game doesn't deserved to be called "AC" ! It crashes all the time and for no reason, just like that and it's a bug's naste !
    we aren't just ATM's !!

  • gregske_001
    9 posts

    @ubi-keo same problem here, I uploaded a clip on youtube:


    I play on the ps5

  • la.tempete
    7 posts

    ... are you literally serious right now?!? I cannot believe I stayed up all goddamned night and well past dawn on my only day off for awhile ... for THIS.

    On PS5. Same (new old) issue! Made a manual save FIRST. Stole key. Stealthed my way through this mind numbingly tedious bush course. Looted all boxes along the way. Carefully made my way to the cage ... so close. So close, now. Almost done with this nightmare forever. I can taste my last trophy and ... "door locked".

    SERIOUSLY??? This game is complete trash. What kind of mindgames are you people playing here? Let me know when this dumpster fire is actually fixed. For real. Not just patched with a wet square of single-ply toilet paper.

  • ShadowFire323
    1 posts

    @ubi-keo i can now loot the key from the guard but i still cant unlock the cell door still rendering this challenge unbeatable because even though i have the key i cant unlock the cell door because the game thinks i dont hve the key what do i do?

  • Ubi-Keo
    Ubisoft Support Staff 4692 posts

    @gregske_001 thanks for providing a video demonstrating the issue, I have forwarded this on to the development team.

    @SurrealDragon97 @KentJMRosario @JLL77 @la-tempete I can understand your frustration and I can only apologise that you have now encountered a new issue after the update fixed the original issue.

    I will update this thread as soon as I have more information for you.

    Official Response
  • Nightrider7731
    7 posts

    Same issue. Key is present, can be stolen from guard, but doesn't open cell. XBox One, OS v10.22000.4975. AC Val, patch v1.5.3

    Confirm killing guard for key allows the key to work, but affects mastery skill restriction.

  • Stommped
    2 posts

    Truly amazing. It goes this long without being fixed and then they finally release a patch to “fix” it and they comically broke it further. Just let us kill people on this challenge and move on at this point. How could no one have tested this all the way through to make sure nothing else broke? Is there anyone with a brain on this dev team?

  • hdoosaw
    7 posts

    Previously, the problem was that the key disappeared. I called the support and they told me that it will be solved with the next update and indeed it was solved and the key appeared, but when the key is stolen from the soldier, the unlocking does not work. But if you kill the soldier, the key works, why? Knowing that you must take a non-lethal approach to get the gold medal. I'm upset because there is no one left and I will finish all the challenges with gold medals

  • Sickeninggggg
    1 posts

    I was so happy to have read in the patch notes that they were fixing the Brute bug so that he spawned with the key, even more excited when I spawned in and saw that he actually had it. I thought to myself “Wow, Ubisoft really came thru for us hardcore trophy hunting fans that buy all of their DLC and religiously play this game.” I then stole the key, snuck past everyone and was so excited that I was about to get Gold on this challenge after a month of waiting, seeing as it is the only thing I need for 100% of all trophies… you can then imagine my disappointment when the key didn’t unlock the cage. “Hmm must have not stolen it from the fatass” I thought to myself, so I quit out and tried again.. and again.. with every restart I could feel my anger rising. So I ask why? Why Ubisoft can’t you do this right? Why must you imbue false hopes upon us hardcore fans just to crush us? Will we have to wait a whole other month to finally get this trophy we should have gotten 2+ months ago? This is unacceptable.

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