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  • spanja1959
    Original poster 2 posts

    Hello Ubisoft community!

    I've almost lost my patience trying to fix the crashes on my PC. It's the only game that crashes on my system and it seemed to have begun crashing after the 1.5.3 update.
    I am so close to reinstalling it once again, but the game is huge and I have a slow internet connection.
    I have the latest version of the game and Windows 10 with all drivers up to date.
    I tried disabling FSR and lowering graphics settings to no avail.
    The game crashes very often; sometimes 10 minutes in all along to and hour of gameplay.
    Can someone please help me?
    I generated msinfo and dxdiag files, but I can't contact Ubisoft support and I've been trying all day.
    The website says that Ubisoft doesn't do support tickets at the moment.

    Kind regards
    spanja1959

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  • Ubi-Keo
    Ubisoft Support Staff 5828 posts

    Hi @spanja1959 I'm sorry to hear that you are experiencing crashes whilst playing Assassin's Creed Valhalla.

    Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

    Please confirm if this resolves the issue. 

    Official Response
  • spanja1959
    Original poster 2 posts

    @ubi-keo Hi there. I have already tried those steps, none help. I also verified system files and my next step is to disable fullscreen optimizations and put the game into a Win8 compatibility mode. I will also try to verify game files.
    After that I don't know what else to do beside removing the game and moving on. 😞

    Kind regards
    spanja1959

  • Ubi-Keo
    Ubisoft Support Staff 5828 posts

    @spanja1959 I'm sorry to hear that the troubleshooting has not resolved the issue. 

    I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

    As you will receive further assistance via your support case I will now lock this thread.

    Official Response

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