Locked Unsolved Phone number not respecting security standards0 Likes/5 Replies/123 Views
It won't let me use my phone number for this account, it says it doesn't respect something. Please may I get help with it? The live chat is unavailable, so I don't know where to get help other than here.
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Ubisoft Support Staff ubi-smash 1705 posts
@Blu_Ballz I'm sorry to hear that you are experiencing issues linking a phone number to your Ubisoft account. Please check our support article here for more information about problems connecting a phone number to your account. The only other option I can recommend is enabling two-step authentication using your email account.
Please note that chats are only available from 9:30 am - 2:30 am ET, seven days a week. For instructions on creating a chat, we have an article that explains the steps.
@ubi-smash I have looked at the other options but I want to use a phone number and whatever phone number I choose to use it never works. Could you open a support ticket for me please? Its been offered to almost everyone else whos made a post on here for help with this similar problem.
Ubisoft Support Staff Ubi-Milky 3613 posts
Hello @Blu_Ballz thank you for your reply, I can see since creating this thread, you have opened a support ticket with us and have been advised to unlink your current phone number. I will close this thread in the meantime, now you have a private case with us open.
If you have waited 30 days and still have issues with connecting a new number, please get in touch with us again directly using this link >> Ubisoft Email/Live Chat > https://www.ubisoft.com/help/contact