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  • RacelevTM
    Original poster 4 posts

    So I was trying to upload custom screens for my club campaigns and rooms, and all of them worked, except the 16x9. The Big screen is red and transitions to black (and loops). This happens on all clubs, not just my club.
    I have tried clearing cache and verifying the game files.
    Only when I clear cache and go directly to the official campaign does it work, showing the default screen, but after that when I join a club room it goes red and black again.

    My specs are :
    Ryzen 7 3700U
    AMD Radeon RX Vega 10

    Help would be appreciated!

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  • RacelevTM
    Original poster 4 posts

    here is a video showing this

  • Ubi-Milky
    Ubisoft Support Staff 3957 posts

    Hello RacelevTM thanks for getting in touch with us and thank you for the helpful video to illustrate your issue when testing the club map.

    I have seen blank or glitched advertisements mentioned before by players in the forum. I will forward this new report to our TM team to look into, please stay tuned for any follow-up questions that we may need to ask you and thanks again!

    Official Response
  • RacelevTM
    Original poster 4 posts

    @Ubi-Milky Thanks for answering! Just know that I have "Display Adverts" off ^^

  • Ubi-Milky
    Ubisoft Support Staff 3957 posts

    Thanks for that bit of info @RacelevTM. I've passed that information about the settings used, on too. I will do my best to update you, when I hear back from the TM team about this - thanks for the report 🙂

    Official Response
  • SAE.Tetramir
    3 posts

    Hello, how was the screen image constructed ? On our end, we have an error that the image is a dds that lacks mipmaps, how was the DDS produced?

  • Ubi-Thrupney
    Ubisoft Support Staff 3127 posts

    Heya @SAE-Tetramir , thanks for sending this across!

    I'd like to pass this on to our team as well - can you send me across a screenshot showing what you are seeing in-game? Here's our screenshots guide to help with this, and the resulting images can be added to a response here in the forum thread using the little image icon above the post edit box.

    Let me know if I can clarify this request at all!

    Official Response
  • SAE.Tetramir
    3 posts

    @Ubi-Thrupney
    By going into Documents/Trackmania/UGCErrorsLog.txt
    after going into the player's map

    I can see this:
    <image> "trackmania-prod-nls-file-store-s3-cdn-ubi-com_club_screen_8x1_51453_62d57984604e4.dds": Missing mipmaps.
    <image> "trackmania-prod-nls-file-store-s3-cdn-ubi-com_club_screen_16x1_51453_62d57c327f3ac.dds": Missing mipmaps.

    Those are the textures used by the stadium screens, and the DDS are missing mipmaps, on the main 16x9 screens, this cause a red screen because they can't be displayed without mipmaps.

    But if the player want to fix his red screens, he needs to fix the DDS he uploaded.

  • Ubi-MrM
    Ubisoft Support Staff 3694 posts

    Thank you for your reply and insight, @SAE-Tetramir. It is appreciated that you are doing your best to assist another member of the community here!

    @RacelevTM, referring to the above, can you double-check that your image / DDS is compatible? If you re-create the image, and the same issue occurs, please let us know what exact settings you used to produce it and how you have gone about importing it, so that we can try to identify any potential issues.

    The development team are aware of this issue regardless, and the issue has been reproduced on Club Tracks, so please rest assured that it is under investigation at the same time. 🙂

    Official Response
  • RacelevTM
    Original poster 4 posts

    @Ubi-Woofer Hey! Thank you for your answer. I created this image with photoshop, and then made it a .dds with paint.net. Though I do not believe the image is the issue since this happens in every club, whatever the image.

  • Ubi-Milky
    Ubisoft Support Staff 3957 posts

    Thanks for that additional piece of information RacelevTM, I will make sure it gets passed onto our Nadeo team too. I do not have an ETA of when this issue may be fixed, but our Nadeo team have been able to also reproduce it, thanks for raising this with us once again 🙂

    Official Response

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