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  • bjmcwilliams1
    Original poster 2 posts

    @sirharrypierce

    I have had the same problem and it's happened three times now, tends to happen after long sessions once I have multiple active regions active. Unlike this author, I am not running anno 1800 on a Mac, I'm running it on windows 11 (64-bit) have 16gn of ram and AMD Ryzen 7 4800h with Radeon graphics 2.90 GHz. The game and all DLC content purchased directly from within the Ubisoft Connect Desktop application (not 3rd party). My device should have no problem running the game yet I loose hours of gameplay when the last save and the auto saves leading up to the save are visible but not loadable.

    And no... verifying files does absolutely nothing... I have tried it several times. The game has frozen several times as well.

    I have played other games that are significantly more demanding with no issues, I don't have anything demanding running in the background.

    I have no idea why this is happening.


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  • Ubi-TheBerry
    Ubisoft Support Staff 4841 posts

    Hey @bjmcwilliams1 ,

    Thank you for getting in touch, I'm sorry to see you've also been having issues.

    May we please know if you've already ensured that both Anno 1800 and Ubisoft Connect are running as an admin too?

    Official Response
  • SirHarryPierce
    236 posts

    @bjmcwilliams1 maybe try nvidea 457.51 and see if it helps.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 1028 posts

    Hey @sirharrypierce,

    Thank you for kindly taking the time to share your knowledge and experience to help others. Your suggestion is great and certainly worth a try.

    Many thanks

    Official Response
  • nightmare272
    7 posts

    i have the same problem, i can see the save in my folders but he wont load them, i did file checkup and found few errors with he fixt, but stil wont load any save games.

  • Ubi-TheBerry
    Ubisoft Support Staff 4841 posts

    Hey @nightmare272 ,

    Thanks for reaching out - have you also tried running the game as an admin?

    This will ensure no read / write permissions are missing.

    Please let us know how you get on!

    Official Response
  • nightmare272
    7 posts

    @Ubi-TheBerry yes game runs as admin, i can see the save on me pc but he wont load it

  • Ubi-Milky
    Ubisoft Support Staff 3957 posts

    Thanks for getting back to us @nightmare272

    So we can advise further, can you let us know the following? >

    • Have purchased the game via the Ubisoft Store, Steam or Epic store?
    • Do you know if you also have cloud saves enabled in your game launcher? You can usually find this in your launchers settings or Properties menu within the launcher itself?
    • Are you using any mods with the game?
    • What version of Windows are you using?


    Official Response
  • nightmare272
    7 posts

    @Ubi-Milky

    • Have purchased the game via the Ubisoft Store,
    • Do you know if you also have cloud saves enabled yes
    • Are you using any mods with the game? diddent know you had mods for this game..so no
    • What version of Windows are you using? win 11


  • Ubi-Verse
    Ubisoft Support Staff 1294 posts

    @nightmare272 Hi there and thank you for the additional information 😊

    Apart from running the game with admin rights, could you please try to also run Ubisoft Connect with admin rights and see whether that helps?

    Please let us know after 🙂

    Official Response
  • nightmare272
    7 posts

    @Ubi-Verse i get the same problem,

  • Ubi-Milky
    Ubisoft Support Staff 3957 posts

    Thanks for the reply @nightmare272

    It sounds as though your save file may have become corrupted which is why the game is unable to locate or load it. This can sometimes happen if a game save was interrupted or the game crashed at any point.

    As you are using Cloud saves, can you please see if your cloud save is located here >> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\4553

    Your local hard drive saves are also located here by default >> %userprofile%\Documents\Anno 1800\accounts

    If you can find your cloud save, are you able to copy it to your local hard drive save location, to see if the game can then recognize it?

    Unfortunately, if your save games still do not show in-game, it means they are corrupted and the Anno team have no way to restore/repair them.

    Official Response
  • nightmare272
    7 posts

    @Ubi-Milky i delete the game and restart my pc, then reinstal the game, same prob. i bouth S4pass thinking it might help but no. i ceckt every thing and all files are there

  • Ubi-Thrupney
    Ubisoft Support Staff 3127 posts

    Hey there @nightmare272 , thanks very much for letting us know that the files still will not load - my apologies for this. As Ubi-Milky mentioned, this means the files have corrupted, and we unfortunately don't have any means to recover them.

    To minimise the chances of this happening again in the future, I'd recommend making sure to check all the steps in our troubleshooting guide. In particular from the guide, please make sure you are always running the game with administrator rights, you've verified the game files, you've got your Windows install fully updated, and you don't have any background programs which could interfere with the game (such as firewalls, system optimisers, modifications, or cheating engines). 

    Also recommended is the Windows File Scan, to check Windows itself for errors, using this method.

    Please note that these steps will not recover the save files, but will help to make sure no further files become corrupted.

    Let me know if I can clarify any of these steps!

    Official Response
  • nightmare272
    7 posts

    @Ubi-Thrupney its fixt. i had the game on my D drive as all my games and incl this one for many years, but for some reason he diddent like to be on my D drive so i reinstall it on me C drive and now he is happy and wil load my save games lol

  • Ubi-LadyBlue
    Ubisoft Support Staff 656 posts

    Glad to hear it's fixed for you after reinstalling on the C Drive @nightmare272! Definitely let one of us know if there's anything else we can help with. 💙

    Official Response
  • Heat1451
    4 posts

    I have found a work around for games not saving, whether they be auto-saves or manual saves. My game also is consistent on not saving on having the problem of "not saving games". I have found that if I run a "Benchmark D11 or D12 test, either will do, before I start my game session through the Ubisoft window, all game saves work fine. If I forget to run the Benchmark test first, then definitely, the saves won't work. I don't know why, but it has always worked as a workaround to get games to save.

  • Ubi-TheBerry
    Ubisoft Support Staff 4841 posts

    Thanks for sharing this workaround @Heat1451 , appreciate it!

    Just checking in to see if you also gave the other suggestions in this thread a try to see if any of those helped at all?

    Official Response
  • Heat1451
    4 posts

    @Ubi-TheBerry
    Using Admin starts to games did not fix. Still running Benchmark tests before start of game to enable saves. Any other help would be appreciated.
    Thanks

  • Heat1451
    4 posts
    This post is deleted!

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