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  • schmurK01
    Original poster 4 posts

    Hello !

    I have a problem.

    I can't load the game from saves on this date after July 27th...the saves seem fine but I can't load any of them. And during the game I can save without worries but I couldn't load it either...
    I have uninstalled and reinstalled the game, repaired the files, I switched to administrator mode but nothing worked: can you help me?

    Thanks.

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  • Ubi-TheBerry
    Ubisoft Support Staff 3881 posts

    Hey @schmurK01 ,

    Thanks for reaching out, I'm sorry to hear you're unable to access your saves.

    Do you receive any specific error messages at all? Or are they missing from the game?

    Official Response
  • schmurK01
    Original poster 4 posts

    Hello !
    No, 0 error messages.. :s

  • Ubi-WheelyDuck
    Ubisoft Support Staff 996 posts

    Hey @schmurK01,

    Thank you for taking the time out to update us and sorry to hear this is happening.

    So that we can see exactly what you see, would it be possible to share with us a video using a link from a 3rd party video sharing website?

    Many thanks

    Official Response
  • schmurK01
    Original poster 4 posts

    @Ubi-WheelyDuck how can i do this ?

  • pitair1
    24 posts

    I have similiar problem. I cant load savegame after 24 of april. 130 hrs of gaming and loadscreen is endless.
    What is intresting, saves from previous dlc are loading with no problems. Saves after skyscrapers are not working. Before ive played scyscrapers dlc with no problems, saves was working, everything was ok. But now it isnt. Wanted to try seeds of change dlc and save is not loading.
    Playing again is an option, but little shame, 130 hrs, nice map, all wasted.
    Any thoughts?

  • schmurK01
    Original poster 4 posts

    Hello, I have a video for my problem :

  • Ubi-MrM
    Ubisoft Support Staff 1485 posts

    @schmurK01 Thank you for the video !

    @pitair1 I've also taken note of your report, and I'm sorry to hear that you are encountering a similar Issue !

    For the purpose of our investigation, I invite you both to provide us with the following information :

    👉 Are you using any mods ? If yes, does the Issue persist when they are deactivated ?

    👉 If not using any mods, in addition to steps already performed on your end, does the problem still happen after following the steps of our PC troubleshooting guide ?

    These elements are important for our investigation, in order to isolate the Issue.

    If you'd like to provide additional information, or have any questions, don't hesitate to reach out to us !

    Official Response

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